Service Desk Engineer In House L1

We believe is the most innovative processor solutions company. We take pride in designing and developing cutting-edge, high-performance, and energy-efficient CPU cores from scratch, and our own automated proprietary tools to fully customize them. We give our customers a unique competitive advantage by empowering their system-on-chip developers to build the most innovative products.

Our processor cores are based on the RISC-V open architecture. The potential for customizing RISC-V is unlocked with the Codasip Custom Compute approach: our unique architecture description language, CodAL, and the powerful automated processor design tool, Codasip Studio. These are at the heart of our unique and groundbreaking RISC-V processor solutions.

Founded in 2014, we've grown into a thriving and talented global community. Our IP engineering teams work from offices spread across Europe, including our first and largest design center in the beautiful city of Brno, Czechia. Across Europe, we already have design teams in Cambridge, Bristol, Munich, Villeneuve-Loubet, Barcelona, Thessaloniki, Heraklion and Athens. The Codasip team is also based close to its customers, which means we have dedicated sales and application engineers in the USA, Japan, Korea, and China.

Description

The role of Service Desk Engineer provides exceptional support to internal customers. Handles employee onboarding & offboarding, follows incident management & request fulfillment processes, and manages access rights. Creates and updates various documentation for internal customers.

You will

Provide high-quality and timely technical support to internal customers. Software, hardware, and network-related issues, including Google Workspace/Office 365, Atlassian cloud applications, Windows 11, Linux & macOS laptops and mobiles, and other tools and applications.

• Handle employee onboarding & offboarding, ensuring that new employees have the necessary hardware, software, and access permissions on time, including the setup, configuration, and delivery of new devices, account creation, and termination.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and printers.
• Follow the incident management & request fulfillment processes to ensure timely resolution of end-user issues, and escalate issues to higher levels of support as needed.
• Create and update documentation for end-users, including user guides, FAQs, and training materials.
• Install and move equipment, maintain an inventory of hardware and software assets, and ensure they are current and compliant with licensing and security requirements.
• Monitor and maintain the performance and security of end-user devices and software, and implement necessary controls to mitigate risks.

What you need:

• At least 1 year of experience in end-user support, IT helpdesk, or a related field.
• Strong expertise in Windows 11 operating system, Google Workspace/Office 365, Jira, Confluence and Atlassian cloud applications.
• Familiarity with incident management & request fulfillment processes and tools, and experience working in a ticketing system.
• Basic knowledge of networking concepts and protocols, and experience troubleshooting network-related issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Ability to create and update documentation for end-users.

What we'd love you to have:

●        Knowledge of Linux environment, Ansible, VMware Horizon VDI, and Microsoft Intune

Want to be an architect of ambition? Join Codasip

At Codasip we are committed to fostering a creative and collaborative work environment. Codasippers have the freedom to explore original ideas and experiment with new techniques. We believe in the benefits of cross-departmental collaboration and encourage sharing to build awareness throughout the teams. This enables you to add value through variety in your work.

When you join Codasip, you become part of a motivated team of self-starters where your ideas are appreciated and your voice is heard. We strive to create an environment where your ambition can flourish and your career can reach new heights. So, come and join our team of architects of ambition. We can't wait to see what you'll achieve at Codasip.

RISC-V core for power-efficient applications

CodasipStudio

Codasip- Risc-V processors

CodAL language