Senior IT Operations Engineer

As a Senior IT Operations Engineer at Cognite, your primary responsibilities include managing and resolving complex technical issues across multiple platforms, administering Azure and M365 environments, and enhancing user productivity through Google Workspace. You'll also be tasked with deploying integrated cloud solutions and utilizing tools like Atlassian products to streamline operations. Troubleshooting skills will be vital as you tackle challenges and optimize SaaS management for our growing enterprise environment.

To qualify for the Senior IT Operations Engineer role at Cognite, you should have proven technical experience with Azure, Google Workspace, and Atlassian. A strong understanding of infrastructure as code with tools like Terraform and experience in automating system workflows using PowerShell and Python are also essential. Additionally, you should possess excellent problem-solving abilities and a commitment to fostering a culture of ownership and collaboration within the team.

The Senior IT Operations Engineer plays a crucial role in Cognite's culture of innovation by actively engaging in code automation pipelines, contributing to infrastructure management, and troubleshooting complex issues. By leveraging your expertise to optimize cloud solutions and enhance self-service processes, you'll directly contribute to the collaborative spirit that drives Cognite's mission of transforming industrial sectors through data. Your persistence and adaptability will also inspire your team to overcome challenges, further fostering a relentless pursuit of progress.

Key technical skills for the Senior IT Operations Engineer position at Cognite include a deep understanding of cloud platforms such as Azure and Google Workspace, as well as proficiency in using Atlassian tools like JSM and Confluence. An ability to implement code automation and manage CI/CD pipelines using GitHub will also be valuable. Additionally, skills in PowerShell and Python for scripting and automation will significantly enhance your ability to manage resources efficiently.

The working environment for the Senior IT Operations Engineer at Cognite is modern, inclusive, and collaborative. The Bengaluru office promotes a flat hierarchy, allowing for direct interaction with decision-makers and a diverse team of over 70 nationalities. With a focus on Diversity, Equality, and Inclusion (DEI), Cognite offers a hybrid work model that encourages innovation and empowers employees to make impactful contributions in a dynamic setting.

When addressing your experience with cloud solution management, focus on specific projects where you’ve architected and deployed solutions in Azure. Discuss your role in managing environments, provisioning users, and how you utilized Azure services to enhance operational efficiency.

In discussing your troubleshooting approach, highlight a structured methodology where you identify the issue, research potential causes, test solutions, and document the process. Use an example from your past experience to illustrate a situation where you resolved a significant challenge.

Mention the tools you regularly use such as Terraform and PowerShell for infrastructure automation, and provide instances where these tools improved process efficiency or reduced workload. Discuss how you've implemented CI/CD pipelines with GitHub to facilitate continuous delivery.

Your answer should include specific roles you've held where you managed Google Workspace, mentioning tasks such as user provisioning, enhancing productivity tools, and managing security protocols. Any metrics demonstrating improvements in team productivity would strengthen your response.

Discuss your strategies for evaluating the needs of end-users and aligning those with available SaaS solutions. Talk about assessing performance and user feedback to continuously refine the deployment and usage of these applications within the organization.

For this question, offer a scenario where you encountered a conflict and detail how you facilitated communication, focused on problem-solving, and encouraged collaboration to reach a consensus. Highlight your ability to maintain a positive team environment amid challenges.

Detail your experience with version control, particularly GitHub, explaining how you managed repositories, collaborated with team members, and ensured code quality. Discuss examples that demonstrate your role in maintaining effective version control practices.

Your response should cover your familiarity with managing endpoints using Microsoft Defender, configuring policies, and monitoring threats. Discuss how you've utilized Intune for device management and ensuring compliance with organizational security standards.

Talk about your methods for keeping up with industry trends, such as attending workshops, participating in online forums, or subscribing to IT publications. Mention specific technologies you are particularly interested in and how you plan to integrate them into your work.

Provide details of a successful project that showcases your leadership skills, technical acumen, and results achieved. Include information on how you identified the project goals, orchestrated a team effort, and what impact it had on business operations.