SAP CX Analyst - Senior Manager - 60395401

About Cognizant’s SAP PracticeCognizant’s SAP practice is part of our Enterprise Platform Services (EPS) unit. In Cognizant’s SAP practice, we help enterprises maximize business value in the digital economy. As part of this practice, you will drive digital acceleration, to prepare our clients for the approaching autonomous business by unlocking the value of digital with industry-specific outcomes. Our extended service portfolio and business solutions help our clients gain competitive leadership, discover new revenue streams and achieve business agility—all with the operational mandates of cost and efficiency.Cognizant is a Global Strategic Service Provider (GSSP) of SAP services with presence across the World. Our strong client base includes 13% of Fortune 500 companies, 3 of the top 5 Fortune 500 Pharma companies, 2 of top 5 Fortune 500 technology companies 3 of top 5 Fortune 500 Industrial companies, and 4 of top 5 Global Animal health companies by turnover.We are certified in multiple SAP technologies. Our strong credentials include Global SAP Certified Provider of SAP BTP Operations, Global SAP Certified Provider of SAP Cloud and Infrastructure Operations, Global SAP Certified Provider of DevOps, Global SAP Certified Provider of SAP S/4HANA Solutions Operations, Global SAP Certified Provider of SAP SuccessFactors Solutions Operations, Global SAP Certified Provider of SAP HANA Operations, and Global SAP Certified Provider of SAP Business Suite Solutions Operations.Cognizant Technology Solutions is currently seeking a highly skilled SAP CX Analyst who will be catering to the North America customers and involves supporting proactive and reactive business opportunities such as managed services and transformation. The individual will be closely working with our onsite sales / delivery teams, and participate in solution discussions, and workshops.Role: SAP CX AnalystJob Level: Senior ManagerLocation: Marana, AZ. Work from home - Hybrid.Duration: Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.We are seeking an expert Technical Architect for the role of Sr. Manager. The ideal candidate will have demonstrated ability, including a solid background in SAP Service Cloud.Role Responsibilities:• Analyze client business processes and requirements to develop tailored SAP Service Cloud solutions• Lead the design, configuration, and testing of SAP Service Cloud modules to ensure they align with client needs.• Collaborate with multi-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud v2 with other systems.• Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud v1 environment.• Conduct training sessions and workshops for end-users to ensure successful adoption of the implemented solutions.• Manage project timelines, work, and customer expectations throughout the implementation lifecycle.• Resolve complex issues that arise during the deployment and post-go-live phases• SAP Service Cloud v1/v2 implementation experience in Utilities industry• Ability to write functional specs, configure the system and problem solve.• Solid understanding of utility business processes, including meter-to-cash, customer service, and billing.• Consistent track record of successful SAP Service Cloud project delivery in a consulting environment.Required Qualifications:• 12+ years of experience, with a solid background in SAP Service Cloud within the Utilities industry• SAP Service Cloud v1 implementation experience in Utilities industryPreferred Qualifications• SAP Service Cloud v2 implementation experience in Utilities industry• SAP Service Cloud certification is helpfulThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:• Medical/Dental/Vision/Life Insurance• Paid holidays plus Paid Time Off• 401(k) plan and contributions• Long-term/Short-term Disability• Paid Parental LeaveDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.