ServiceNow Solution Architect - ITSM/CMDB

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Job Summary:
The ServiceNow Solution Architect - ITSM guides and owns the delivery of ServiceNow implementations by providing mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. Find solutions to business problems. Ensuring that the new solutions fit into the existing enterprise architecture from the technical, business, user, and other views. Describes solution in a language that is understandable to all. Facilitates communication (bridging the gap) between process owners and the C-Suite.

Role & Responsibilities:

Understand how the technologies available can be used to tackle the business problem.

Knows what frameworks, platform application, or technical stack can be used to create a solution.
Recognizes how the ServiceNow application will look, what modules will be in scope, and how they will interact with each other
Be cognizant of how the ServiceNow digital solution will scale in the future and how it will be supported.
Configuration vs. Customization
Technical Debt
Can define the Risk vs. Value Proposition for third party integrations with ServiceNow
Skilled at clearly defining for customers how Governance works with respect to the platform and how it works with respect to the project.
Clearly defines what Organizational Change Management is and why it is a key component of a successful project.

Experience & Certifications Required:

Bachelor’s degree or equivalent experience preferably in Information Technology, Engineering, or the Sciences
IT4IT, ITILv4, TOGAF
Should have their SN Certifications: CSA, CAD, CIS-ITSM, (required)
CMDB / CSDM (required)
Plus, two other CIS-Certifications: ITOM, ITAM, ITBM, CSM, FSM, SecOps/GRC, HRSD, SPM (preferred)
Has a high-level of understanding in scripting and app development, including familiarity with web services, API’s and mobile application design. Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.
Participated in 20+ ServiceNow implementations across various modules
3+ years of architecting solutions in the ServiceNow platform
ServiceNow scripting and JavaScript are required.
Angular JS, Soap, Rest, JSON, Ajax, CSS, SaSS, HTML5, SP Widgets, and XML are all desired.
Microsoft Excel, PowerPoint, Visio

Salary and Other Compensation:

Applications will be accepted until April 26, 2025.

The annual salary for this position is between $115,000 - $140,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Average salary estimate

$127500 / YEARLY (est.)

min

max

$115000K

$140000K

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What You Should Know About ServiceNow Solution Architect - ITSM/CMDB, Cognizant

Are you ready to take your ServiceNow expertise to the next level? Join Cognizant as a ServiceNow Solution Architect - ITSM/CMDB in the vibrant New York County, NY! In this key role, you’ll lead the charge on ServiceNow implementations, guiding teams with your deep knowledge and providing mentorship in platform design, integration strategies, and development best practices. You will be the key communicator, bridging the gap between process owners and executive leadership to ensure everyone is aligned and understands the vision. Your knack for problem-solving will shine as you find innovative ways to tackle business challenges, ensuring that new solutions seamlessly fit into existing architectures from various perspectives. You'll also be responsible for defining governance structures and explaining the critical role of organizational change management in project success. With a strong background in IT, including relevant certifications and hands-on experience with ServiceNow, your insights will shape and influence projects. So, if you're excited to help companies optimize their use of ServiceNow and want to be part of a dynamic team that values innovation, growth, and collaboration, Cognizant is the place for you.

Frequently Asked Questions (FAQs) for ServiceNow Solution Architect - ITSM/CMDB Role at Cognizant

What are the key responsibilities of a ServiceNow Solution Architect - ITSM/CMDB at Cognizant?

As a ServiceNow Solution Architect - ITSM/CMDB at Cognizant, your primary responsibilities include overseeing the delivery of ServiceNow implementations, providing mentorship, guiding platform and integration design, and communicating effectively between various stakeholders. You'll need to assess business problems and identify appropriate ServiceNow solutions, ensuring they align with technical and business environments.