Job details

Information Systems Specialist - job 2 of 2

Cohere Health, a healthcare software company, is seeking an Information Systems Specialist to support their IT team in administering systems and providing frontline IT support. The ideal candidate will thrive in a fast-paced startup environment and prioritize customer focus.

Skills

Working knowledge of Google Workspace, Zoom, AWS, JIRA, Confluence
Experience in providing desktop support for MAC OS, including support services such as Jamf
Understanding of networking technologies, configurations, and security
Experience with VOIP concepts
Excellent communication and written skills
Ability to work with ticketing systems and manage security incidents
Experience supporting a remote, distributed workforce

Responsibilities

Fulfill service requests in a highly customer-service oriented manner
Monitor, respond to, and escalate service issues in a timely manner
Develop and maintain documentation for systems and services
Assist with inventory management and asset tracking
Provide technical knowledge and assistance to Project Managers
Package and ship IT equipment for onboarding new employees
Communicate complex technical solutions to all levels of management
Support the development and implementation of Enterprise architectures
Process onboarding and offboarding of users to various systems

Education

MCP or A+ certification
2-3 years of Mac & PC desktop support experience in a fast-paced environment

Benefits

Health insurance
401k
Bonus

To read the complete job description, please click on the ‘Apply’ button

Cohere Health Glassdoor Company Review

3.6

Cohere Health DE&I Review

3.9

CEO of Cohere Health

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By Cohere Health

Cohere Health will simplify healthcare by enabling patients, physicians, and health plans to collaborate on getting the right care -- at the right time, at the right place, and with the right value. Our focus is to enable an efficient, transparent...

53 jobs

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BENEFITS & PERKS

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Performance Bonus

Paid Holidays

FUNDING

Series A