Executive Engagement Specialist

Want to help us simplify the world of security and data management? 

We are looking for an Executive Engagement Specialist to help facilitate meetings at the
Executive Briefing Center (EBC) and support the Executive Sponsor Program
comprised of our most strategic customers. We’re looking for an enthusiastic and high
energy individual that is passionate about customers with a keen eye for detail. This
position requires strong administrative and logistical skills and the ability to work with
Executive Management, Sales Management, and other critical organizations to ensure
success. The ideal candidate has a customer-first attitude and demeanor, is results
driven, believes in the power of connection and is ready to roll up their sleeves to get
the job done. If you love technology and thrive in an entrepreneurial and energetic
environment – then this position is for you.

How you'll spend your time here:

• Provide concierge-style service to all customers; meet and welcome customers
  upon arrival, escort to meeting space (in-person or virtual).
• Collect required information from the account team for customer engagements
  (time, date, catering, hotels, special requests, etc.).
• Manage pre-engagement meeting arrangements, including cleaning and setup
  (meeting logistics – agenda, feedback forms, name tents, badges, A/V setup,
  pad/pen, personalized customer collaterals and welcome screens).
• Manage the Nexus platform (EBC request and customer portal) with updated
  branding and all information needed for each engagement.
• Coordinate concierge requests from customer or account team for dining,
  transportation, lodging, and/or entertainment.
• Provide general support and initial troubleshooting for customers with questions
  or issues during briefings.
• Distribute and collect survey feedback forms from internal and external
  participants, enter data into the briefing management system and provide results
  to the account team.
• In partnership with Facilities management, manage EBC meeting room(s)
  including daily cleaning, maintenance and inventory (plants, light bulbs, AV
  maintenance, replacement, etc.). Regularly stock beverages, snacks and
  supplies.
• Supply administrative support of EBC and Executive Sponsor Program team and
  visiting customers.
• Maintain inventory of all supplies and customer giveaways.
• Manage vendor relationships with caterers, hotels, transportation, gifts; includes
  coordination of catering order(s) for engagements.
• Assist with ad hoc customer or account team requests (local restaurants, hotels,
  theaters, events, etc.).
• Collaborate with Program Manager, Executive Engagements. Assist with support
  of Executive Sponsor Program tracker, program analysis presentation, and
  follow-up actions with sales.

We'd love to talk to you if you have many of the following

• High attention to detail.
• Proven success building strong relationships with people at all levels, comfort
  level with Executive interactions.
• Possess a “do whatever it takes” attitude to deliver a world-class customer and
  account team experience.
• Ability to deal with last-minute changes and deadlines while showing grace under
  pressure.
• Professional appearance and manner.
• Outgoing, positive demeanor.
• Results oriented and focused on execution.
• Ability to multi-task and prioritize projects with tight deadlines.
• Strong written, verbal and interpersonal skills.
• Self-starter with a strong sense of ownership, who thrives in a fast-paced
  environment.
• Bachelor’s degree preferred, or equivalent combination of education, training,
  and experience.
• Previous customer or executive-facing experience is a plus.
• May be required to work Full time & in-person out of Cohesity’s HQ location in San Jose, CA
• Flexible to travel when job requires.