Customer Service Representative

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,000 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The Customer Service Representative will provide support for students and the Superior School of Real Estate team. Primary duties include assisting the students in person, over the phone, and through our online chat program. There will also be administrative duties to support the Superior School of Real Estate team.

• Answer student inquiries, in person, by telephone or through email and chat support.
• Perform administrative tasks associated with class preparedness and processing.
• Complete accurate data entry of student information as well as maintain accurate student and class records. 
• Assist students with scheduling and enrollments.
• Assist in keeping the overall facility neat, clean, and well maintained. 
• Provide friendly service, support, and encouragement to students.
• Escalate queries and concerns to management. 
• Assist the team by confirming class schedules with instructors, assisting with inventory counting, and other duties as assigned.
• Complete other duties and special projects as assigned. 

• High school diploma or GED required; some college preferred.
• Minimum 1 (one) year of customer service or administrative experience required.
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Excellent communication skills, both written and verbal. 
• Ability to resolve customer issues with empathy while being mindful of business needs.
• Must be detailed oriented with the ability to multi-task in a fast-paced environment.
• Must be proficient in Microsoft Office.
• Must be a team played with a can do attitude. 

• Must have the ability to lift up to 50 pounds on a consistent basis. 

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!