Billing Clerk - job 1 of 2

As a Billing Clerk at Collabera, you will compile data and create invoices for approximately 3 to 6 National Billing Customers. Key responsibilities include processing service provider invoices promptly, reviewing vendor payables, monitoring client billing tickets, and updating Client Standard Operating Procedures to reflect any specific requirements. Your role is crucial in ensuring excellent customer service and compliance with Sarbanes Oxley requirements.

For the Billing Clerk role at Collabera, a strong attention to detail and excellent organizational skills are essential. Familiarity with invoicing processes and a basic understanding of accounting principles are important. Previous experience in customer service can also be beneficial as you will interact with both internal teams and external clients to address billing inquiries.

The Billing Clerk role at Collabera directly supports our mission of delivering exceptional service to our clients. By ensuring accurate and timely billing, you help uphold our reputation as a leading IT staffing firm. Your contributions will enable our clients to maintain their operations smoothly while enhancing overall client satisfaction, which is paramount to our success.

At Collabera, the work environment for a Billing Clerk is dynamic and collaborative. You will be part of a supportive team that values communication and efficiency. With our focus on employee satisfaction and growth, you'll have access to training and development opportunities. We’ve cultivated a positive atmosphere where your skills and contributions are celebrated and recognized.

Collabera is deeply committed to the career growth of its employees. As a Billing Clerk, you will have opportunities to learn and adapt to various accounting and billing processes, potentially leading to advanced roles within finance and administration. Our culture prioritizes lifelong learning, so you can expect ongoing training and the chance to explore various career paths as you gain experience.

When answering this question, focus on specific examples from your previous roles. Highlight any software or systems you used for invoicing and how you ensured accuracy in your billing practices. Share how your attention to detail helped avoid discrepancies.

Discuss your organizational strategies, such as maintaining a tracker or to-do list. Emphasize your ability to assess urgency and importance, ensuring that you address time-sensitive inquiries promptly while keeping track of ongoing tasks.

Explain your methodical approach to double-checking figures, reviewing supporting documents, and validating data entry. Mention your familiarity with reconciliation processes to ensure discrepancies are spotted and resolved swiftly.

Start by listening carefully to the vendor's concerns and reviewing the billed items in question. Explain how you would investigate the issue, gather necessary documentation, and work collaboratively with both the vendor and your team to reach a resolution.

Share a specific instance where you went above and beyond to resolve a client's billing issue. Highlight your communication skills, patience, and the positive outcome that ultimately strengthened the customer relationship.

Mention the accounting or billing software you've worked with, emphasizing any specific programs like QuickBooks, SAP, or custom software. Discuss how you utilized these tools to efficiently manage invoices and track payments.

Outline your organizational systems, such as categorizing invoices by due dates or client names. Talk about maintaining a clear filing system and utilizing digital tools to track outstanding payments.

Discuss traits like attention to detail, strong communication skills, problem-solving abilities, and a customer-oriented mindset. Explain how each quality contributes to effective billing management and client satisfaction.

Provide an example of an improvement you proposed or enacted, explaining the problem it addressed and the positive results that followed. Highlight your analytical thinking and initiative.

Discuss your appreciation for accuracy and the satisfaction of helping clients with their financial needs. Emphasize your interest in continuous learning and your commitment to contributing to a company's financial health.