Collaboration and Applications Administrator

About Us
DDB Technology is the tech division of Doyle Dayne Bernbach, a global advertising and communications company. In 1949, three enterprising gentlemen, Bill Bernbach, Ned Doyle and Maxwell
Dane gave the advertising industry a wake-up call. They introduced a new approach to marketing that relied on insight into human nature, respect for the consumer, and the power of creativity. In
short, they said: Let's stop talking at people and let's start conversations that lead to action.

This heritage is a unique strength that continually tells us who we are, what we believe and how we should behave. It inspires us to continually challenge standard convention. From Bill Bernbach to
Keith Reinhard to the present generation of DDB leaders, we are continuing the revolution.

As commodity technology services are provided centrally by our parent company, Omnicom, we increasingly invest our time helping teams discover how technology solutions can improve their
day-to- day ways of working with an emphasis on efficiency, security, and standardization of platforms and services.

Charged with providing technology services & solutions for 10,000 + employees globally, we are a fast- paced and dynamic client service company. We are committed to delivering value at the right
place, at the right time, in the right way.

The Collaboration and Applications Administrator will partner with the business to define, analyze, and document requirements based on the creative process to show what a platform can do. The
uniqueness of this role is also to be hands-on in the collaborative and automation space in building solutions using the Office 365 suite of applications, workflow tools, and related
technologies. The role will foster relationships with business stakeholders and help drive collaborative efficiencies through technology. Additionally, this role will involve managing the
ServiceNow queue and associated applications for approximately 30% of the time, overseeing and optimizing ticket workflows to ensure timely and efficient issue resolution. The role will also
analyze ticket trends and implement process improvements to boost customer satisfaction and adhere to service level agreements.

Responsibilities Include:

• Advanced support of enterprise applications on both the macOS and Windows platforms. Work with vendors to maintain and support these applications, perform upgrades, and implement new features.
• Building powerful visualizations via Power BI & reducing dependency on Excel
• Focusing on the use of SharePoint and Microsoft O365 applications and the delivery to our end users.
• Develop processes, deploy features, and provide application support to all functional areas and business units using SharePoint, Microsoft O365, collaboration, automation, and workflow solutions.
• Maintain security and compliance standards.
• Document technology processes and maintain a centralized repository in the shared environment for easy access and reference.
• Champion, coordinate, and drive local, regional, and worldwide technology projects and initiatives.
• Undertake additional projects as assigned by your supervisor or the Technology Management team.

About the requirements
Education

Experience/Skills

• 2+ years in technology with emphasis on O365 suite particularly SharePoint Online, Teams, Forms, PowerApps, etc.
• Knowledge of Teams Apps, Teams Bots, and related integration
• Experience with building Power BI dashboards

About you
You are a self-starter and thrive working in a dynamic, diverse, and fast-paced environment. You challenge the status quo and are relentless in execution and delivery. You also:

Bonus points if you have experience with:

• Worked in the Advertising or Entertainment Industry
• Microsoft Certified: Power Platform Fundamentals

Applications Supported (not all-inclusive)