10204 Program Manager, Housing Retention - 2111 Champa

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Program Manager supervises the Resident Services Coordinators that work out of CCH properties across the Denver Metro area and oversees the Housing Retention Protocols and Housing Retention Committees.  They collaborate with residents, rental assistance providers, property management, service programs, and safety staff to achieve consistency, fairness/equity, swiftness, transparency, and empowerment/inclusion across the programs.  The Program Manager also oversees the Residential Services departments community engagement activities and linkages to community resources, advocacy, and implementation of group activities centering around social determinants of health for a formerly homeless, disabled population of people experiencing mental health concerns, substance use disorders, or co-occurring disorders. This position provides some evening and weekend supervisory coverage across the Residential Services department programs. Additionally, this position acts as part of the management team, collaborating to create a trauma informed, supportive, inclusive work environment for staff and service environment for program participants.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Provide excellent internal and external customer service in a trauma informed, client centered manner.
• Provide, at minimum, bi-weekly individual and group staff supervision of Resident Services Coordinators, including coaching and problem-solving assistance to staff as needed.
• Train and assist staff regarding job duties, including but not limited to meeting facilitation, documentation, therapeutic interventions, and care-coordination.
• Assure compliance with funding requirements, including periodic reports to grantors and partners.
• Attend Housing Retention meetings facilitated by each of the Resident Services Coordinators monthly,
• Act as a liaison between service program, property managers, and rental assistance providers to ensure effective and consistent decision making that effectively supports the needs of the residents, property, and programs. 
• Create and/or facilitate social opportunities for program participants.
• Oversee the implementation, organization, oversight, and documentation of Resident Councils across the department.
• Collaborate with the case management, property management and Rental Assistance teams to ensure that each resident is receiving the support and services they require to maintain their housing.
• Collaborate with program management staff in problem solving residential issues.
• Coordinate and/or provide transportation to community-based services and activities as necessary.
• Drive company vehicles as required.
• Provide crisis intervention as required.
• Ensure housing retention data is maintained by the RSC staff. 
• Update all database and information management systems as required.  This includes, but is no limited to, the timely entry of data into SafetyZone, EHR, HMIS, Dayforce, and Microsoft Office. 
• Attend required meetings including regular supervision, department meetings and grant meetings. 
• Foster collaboration with other teammates, other departments, and outside partners to encourage teamwork and delivery of excellent services to program participants.
• Provide coverage for Resident Services Coordinators or other team members as needed.
• Perform other duties as assigned by management.

• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills.
• Excellent interpersonal/assertive communication skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of local services and resources.
• Knowledge of the core competencies for peer workers in behavioral health services.
• General knowledge of mental illness and substance abuse including symptoms and treatment options.
• Ability to function cooperatively as a member of the treatment team.
• General knowledge of homelessness and the issues faced by homeless and formerly homeless individuals.
• Ability to listen effectively, synthesize, and analyze information as well as to respond creatively to challenging situations.
• Ability to advocate for individuals in a fair and tactful manner.
• Ability to assist residents in developing clear, achievable, and measurable treatment goals/objectives.
• Ability to deal with residents in crisis is a safe, calm, and therapeutic manner.
• Clear understanding and respect of the need for client confidentiality.
• Ability to work independently and with little ongoing supervision.
• Able to make sound decisions, using available information while maintaining appropriate confidentiality.

• Minimum of a Bachelor’s degree in a related field or equivalent experience in similar program(s),
• Previous case management experience preferred.
• Experience working with and/or supervising Peer Specialists preferred. 
• Experience in residential setting preferred.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.