Associate Director of Residential Services: Programs

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Residential Services Associate Director (AD) will work closely with the Residential Services Director to oversee Permanent Supportive Housing programs operating across 9 properties.  They will assist in the development, management, and supervision of the Residential Services staff and programs in accordance with the applicable policies and procedures established by the Board of Directors, program funders, and management staff.  The AD will also be responsible for acting as department Director in the absence of the Director, and ensuring all grant/program activities and reports are completed.  The AD also acts at the Grant Administer for designated grants and designs programs, data collection plans, submits grant reports, and oversees financial operations and compliance. Additionally, this position acts as part of the management team, collaborating to create a trauma-informed, supportive, inclusive work environment for staff and service environment for program participants.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.
• Works to create a supportive working environment that encourages trauma-informed and culturally competent interactions that build collaboration and create a kind and respectful atmosphere throughout the Residential Services department and programs.
• Provides excellent internal and external customer service and communicates in a professional, timely, and effective manner.
• Maintains collaborative and effective partnerships with the Property Management department within CCH to ensure programs/properties effectively balance the needs of individual residents and the community as a whole. 
• Provides, at a minimum, bi-weekly individual and group supervision to program managers in the context of the Supportive Housing model of service provision, including providing coaching and problem-solving assistance as needed.
• Interviews, hires, and trains new staff. 
• Maintains current expertise in Permanent Supportive Housing best-practices and policies. 
• Implements Critical Time Intervention as a service delivery approach across programs
• Completes assigned staff performance reviews as necessary, maintains supervision records, and provides support and accountability to employees.
• Provides ongoing training to department staff focused on role definition/clarification, time management, and job functions. 
• Utilizes the HMIS database for monthly reporting on grant performance and data quality, and ensures distribution of information across the management teams. 
• Participates in blended management, vacancy, and housing retention meetings to ensure optimal program function within the limits of the program. 
• Demonstrates the ability to connect clients with integrated health services offered through CCH and within the broader community.
• Assures compliance with funding requirements, including periodic reports to grantors and partners and ensuring all verification paperwork and data entry is completed as required by law and/or payor sources.
• Appropriately responds to crises as they arise and in a trauma-informed manner.
• Drives company vehicles as required, including transporting residents if needed.
• Attends required meetings and regular supervision with Director of Residential Services.
• Completes all required forms and reports in a complete and timely manner.
• Understands and follows the related policies and procedures of CCH, and supports managers and staff in their compliance with the same.
• Assists in the development and oversight of program budgets, grant applications, and completion of all required reports to funders as assigned.
• Assists in the implementation of quality improvement activities including providing oversight, implementation, documentation, and follow-up.
• Maintains a work environment marked by respect for others, values inclusiveness and builds workforce diversity, and fosters cooperation and teamwork.
• Completes other special duties and tasks as assigned by management.

• Minimum of a Bachelor’s degree in a related field or equivalent experience in similar program(s);
• Previous case management experience preferred;
• Prior management and supervisory experience required; 
• Experience working with and/or supervising Peer Specialists preferred; 
• More than two years of experience in a similar setting (residential, mental health, transitional housing, etc.) required. 
• Experience with co-occurring mental health and substance treatment disorders preferred. 

• Proficiency in customer care and service;
• Knowledge of non-profit organizational management practices;
• Knowledge of basic accounting principles and budgeting practices;
• Knowledge of homelessness, mental illness, and substance abuse including symptoms and treatment options, local services, and resources and ability to coach management staff on the topics;
• Understanding of Trauma Informed Care and ability to apply the principles to supervision and client care;
• Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail; HR systems) and telephones;
• Ability to function cooperatively as a member of the team;
• Ability to listen effectively, synthesize and analyze information, and respond creatively to challenging situations;
• Ability to interact with residents in a fair and tactful manner;
• Clearly understand and respect of the need for resident confidentiality;
• Ability to effectively and professionally communicate with others both in writing and orally;
• Ability to work independently and with little ongoing supervision;
• Ability to organize and prioritize multiple responsibilities simultaneously;
• Ability to ensure accuracy of data management and reporting;
• Ability to make sound decisions, using available information while maintaining appropriate confidentiality;
• Ability to foster a productive work team and retain valued supervisees;
• Ability to pass automobile insurance carrier’s motor vehicle record investigation;

​​Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.