Job details

Senior Implementation Success Manager

Join our Customer Success team as a Senior Implementation Success Manager. Help drive tangible success for our diverse set of customers and stakeholders.

Skills

Technical consulting
Project management
Solutions architecture
Retail or e-commerce experience
Business and technical knowledge
Good communication and presentation skills

Responsibilities

Undertake discovery and consult with customers on suitable solutions
Formulate best-practice implementation strategies
Lead steering committees and track program progress
Manage issues during implementation and provide mitigation strategies
Serve as an advocate for customer needs and provide clear project status communication

Benefits

Generous compensation package
Remote work options
Learning & Development Budget
Regular internal training sessions
Competitive benefits and perks
Flexibility in work hours
Diverse and inclusive work environment

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We aim at disrupting the eCommerce software industry with our very own headless, API-first and cloud-native platform - created and maintained by brilliant commercetoolers.

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BENEFITS & PERKS

Dental Insurance

Disability Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Performance Bonus

Family Medical Leave

Paid Holidays