Commercial Capability Development Manager U.S. Stamford CT, USA Commercial

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Our success depends on people who are committed to our purpose and have an appetite for progress.

The Commercial Capability Development Manager U.S. will maintain critical stakeholders throughout PMI and will be responsible for the following:

Your ‘day to day’:

• Establish the mechanisms to identify learning needs to close performance gaps across critical audiences, leveraging global frameworks and tools. Collaborate with Channels and develop the Training Calendar, based on gap analysis.
• Develop Commercial Capability Strategy to transform and diversify learning platform (to e-Learning, self-learning etc.) for scalability and speed, and contents management.
• Build capabilities and training platform for all consumer facing touchpoints and its execution including but not limited to – Product Training, Consumer program training, soft skills, technical knowledge skills & capability associated to role and channel, CC, SFP, Science at PMI, NPS, etc.
• Adapt global PM Product (HNB/CC/ Vape etc.) related training to market culture and needs, to ensure effective business results. Conduct on the ground research, gather local insights, and best practices in the U.S. to provide feedback to the global teams.
• Support adaptation & develop local support toolboxes (E-learning, manuals, and any supporting tool) based on gaps identified with Channel heads and HOFs
• Ensure timely & quality training planning, budgeting, contents development, execution of training, performance tracking and continuous improvement.
• Manage market training plan / calendar in conjunction with P&C, HoF & Channel leads
• Ensure all employees from all channels (Retail, B2B, Coaches, Call center) employed by PMI or by third party have same learning and can deliver upon a PMI desired Omnichannel consumer experience
• Work with DTE teams to ensure effective training deployment and support for Retail staff education
• Single contact point for Global capability teams. Liaison with SFP & CC Capability development teams at Global HQ for knowledge exchange, understanding training pipeline, adaption of global materials locally based on global SOP and the evaluation of deployment, engagement, and effectiveness of programs. Participate in the Global CCD Community.
• Team Management: Build and develop the department, acquiring & building talent with expertise and experience
• Design governance model for quality assurance (mystery shopper, feedback loop from staff etc.) and conduct quality check in the approved manner
• Change leader to support consumer centric mindset and behaviors & create collaborations that help advance knowledge about tobacco harm reduction

Who we’re looking for:

• Bachelor’s Degree with at least 10 years of experience in a relevant field.
• Detail oriented with strong planning and vendor management
• Consumer centric with strong communication skills
• Past group and individual training experience a plus.
• Legally authorized to work in the US.

Annual Base Salary Range: $144,000 - $198,000

#LI-Hybrid


What we offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of a billion smokers.
  

PMI is an Equal Opportunity Employer

PMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders, and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2022, PMI's smoke-free products are available for sale in 70 markets in key cities or nationwide, and PMI estimates that approximately 13.5 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.
Philip Morris International is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, PMI recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.