Remote Live Chat Specialist

Job Description: We are looking for a Remote Live Chat Specialist to join our team at Philip Morris International in Seattle, Washington. As a full-time entry-level position, the Remote Live Chat Specialist will be responsible for providing timely and accurate responses to customer inquiries via live chat ... Responsibilities: 1. Respond to customer inquiries and provide support via live chat in a professional and courteous manner. 2. Research and resolve customer issues, escalating to appropriate departments when necessary. 3. Maintain a high level of accuracy and attention to detail when documenting customer interactions. 4. Utilize data and analytics to inform decision-making and drive strategic initiatives. 5. Collaborate with team members to ensure consistent and efficient customer support. 6. Adhere to company policies and procedures to maintain a high level of service quality. 7. Stay up-to-date on product knowledge and industry trends. Requirements: 1. 1 year of experience in customer service or a related field. 2. Reliable and adaptable personality traits. 3. Strong research skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and multitask effectively. 6. Proficiency in Microsoft Office and experience with live chat software preferred. Benefits: 1. Company transportation for work-related travel. 2. Travel and spending expenses covered by the company. 3. Opportunities for travel to various locations for training and conferences. Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to diversity and inclusion in the workplace. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Live Chat Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs