Responsibilities:

• Make continuous outbound calls to renew and retain existing customers
• Make continuous outbound calls for any win-back campaigns
• Generate referrals from existing customers
• Take inbound phone sales calls and convert them into successful sales
• Overcome customer objections and diligent follow-up on any customer questions
• Ensure that all necessary customer documents are accurately completed and all over-the –phone sales guidelines are followed
• Exceed defined goals of volume and margins
• Prepare and maintain reports on all activities mentioned above

Qualifications:

• Bilingual (Mandarin/Hindi/English)
• Excellent "closing" phone skills
• Excellent negotiation and follow-up skills
• Able to answer questions about the different products
• Able to analyze customer’s invoices and show them the savings by switching to our company
• Maintain contact lists and follow up with customers to continue relationships
• Communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
• Handling and resolving customer complaints regarding a product or service
• 1-2 years of outbound and inbound phone sales experience
• Knowledge and understanding of deregulated retail electricity market preferred
• Should be able to navigate Salesforce and CRM.
• Good computer skills with a knowledge of Excel

Benefits:

Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

We Offer:

• Work from home (WFH) Model and Hybrid
• Competitive compensation
• Comprehensive benefits package after 30 days of employment
• Retirement 401K with company matching opportunity
• Company paid Short-Term Disability and Life Insurance
• Employee discount opportunities
• Personal development resources
• Health and wellbeing tools and resources and more

Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.

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