Communications Coordinator

The Communications Coordinator is a crucial role in our data collection strategy. This individual will perform outreach to healthcare professionals and schedule calls on behalf of the researchers. To be successful, Communications Coordinators will need to be attentive to all communications they receive from their outreach, be willing to adapt to the needs of our developing outreach strategy, and to work together with their team to drive the best results and reach our goals.

Duties

• Call and email healthcare providers to schedule research calls according to provider availability.
• Provide an excellent customer experience with all whom we communicate to.
• Follow all documentation and tracking procedures for outreach activities.
• Participate in Outreach Quality Assurance discussions with peers and leadership.
• Support team members in various outreach processes and projects.
• Attend team and company meetings.
• All other duties as assigned.

Knowledge, Skills, & Abilities

• Proactive performance of assignments and accomplishment oriented
• Excellent written & verbal communication
• Strong prioritization and ownership for outreach processes
• Always looking for ways to create efficiencies and improve processes
• Organized and efficient conducting daily outreach
• Possess a high user ability with MS Outlook and Excel
• Experienced knowledge with Salesforce (preferred)
• Knowledge with Calendly is a plus
• Comfortable sharing and receiving candid feedback

Experience

• Customer relations experience
• Administrative skills
• Remote work experience preferred
• Clinical experience is not required but valuable

Education

• Some higher education preferred

Pay starts at $18.00 an hour based on experience.

We encourage candidates to read this article prior to applying: https://klasresearch.com/article/hiring-character-first/903

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

EOE. Local candidates only.

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