Job details

Community Association Manager

JOB DESCRIPTION
Job Title: Community Association Manager
Department/Location Property Management
Reports to: President and Vice President of Operations
Job Status: Full Time
FLSA Status: Exempt

Job Purpose: Provide management, direction, and leadership to ensure the property is maintained and operated by company objectives. Property Managers are certified and licensed by the State of Georgia for Community Association Management (CAM). Responsibilities include working closely with the association, Board of Directors, and/or the developer to manage and operate the community and facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills, and supervisory skills are required.
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JOB FACTORS:

Essential Duties & Responsibilities

Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community documents, policies, and procedures.
Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors.
Provides leadership and direction to effectively manage relationships with other business groups: Leasing, Asset Managemen,t, etc., to ensure a high level of tenant service and achievement of company and property goals and objectives.
Develops and maintains an effective, ongoing resident relations plan; implements initiatives, and maintains an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys.
Defines and implements goals relating to internal and external customers.
Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.
Initiates contact with the new resident representatives to coordinate the move-in process, provides an introduction and orientation to the management staff and building, reviews available services, and explains the building rules and regulations.
Manages resident relationships to ensure retention and a high level of service including timely and complete resolution of concerns; coordinating special services and requests and conducting formal and informal inspections.
Ensures property improvement and other construction-related projects are completed on time and within budget by effectively overseeing all construction projects.
Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management, and real estate associations, and networking opportunities with vendor outreach and peer groups.
Ability to supervise and oversee projects performed by Maintenance Supervisor.
Sets and adheres to the highest standards of performance and models them to the staff by personal follow-up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances.
Responds to phone calls and correspondence in a timely, professional manner.
Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
Maintains a professional relationship with BOD, Unit Owners, and Vendors.
Encourage, motivate, and build a professional team of associates that comply with all safety standards.
Ability to run a BOD meeting when necessary according to Robert’s Rules of Order.
Creates a management report, which depicts the actual condition of the building, and the progress of specific projects and makes clear and concise recommendations.
Prepares professional presentation of reports, budgets, bids, etc.
Supports the Company’s philosophy, goals and adheres to Company policies.
Offers helpful input when asked for suggestions for improved policies and procedures.
Understands and follows directions given by direct supervisors as well as the BOD and conscientiously completes them.
Acts quickly and effectively when the situation demands it.
Organizes time effectively and successfully balances the competing demands of multiple projects to include attendance at the Monthly Manager’s Meeting.
Schedules vacations in advance with consideration of backup during the absence.
Addresses Worker Compensation Incidents promptly.
Maintains and up-loads in Vantaa.
Update quarterly in CC PUD information.
Appears prepared for Board Meeting presentations.
Monitors contract regularly. Sends cancellation notices timely.
Handles contract evaluations professionally.
Completes community calendar and annual processes timely.
Maintains financials.
Maintains accurate records, files, and communications pertinent to the Association office (cabinets and computer files).
Organizes insurance files and policies.
Updates Association Communication – Updates association info boards, and other communication with owners and residents.
Performs employee evaluations and conducts weekly staff meetings.
Updates and distributes action lists of pending items and projects. (Not in HOA)
Prepares a bid comparison analysis spreadsheet.
Prepares and uses RFP for bid solicitation (Request for Proposal with the scope of work detailed).
Process violations and close them out (HOA). Processes work orders and close them out (HOA).
Processes architectural control applications and close them out (HOA).
Monitors deficit funding and surplus, rollover if required.
Possesses knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvements.
Reviews financial statements.
Monitors aging reports, and timely legal action, target is 10% or less of assessments.
Keeps up-to-date equipment maintenance logs.

QUALIFICATIONS:

Skills & Abilities:

Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
Strong interpersonal skills.
Computer literate with proficiency and working knowledge of Microsoft Office Applications.
Strong customer service and interpersonal skills are required.

Knowledge:

Education/Training:

Bachelor's degree (B.A. or B.S.) in Business or related field from a four-year college or university, or equivalent combination of education and experience. A CAM license or realtor license is required.
Must possess strong managerial background.

Computer literacy:

Proficiency and working knowledge of Microsoft Office applications: Word, Excel Spreadsheets, and Outlook.

Certificates/Licenses/Registrations:

CAM or Real Estate License

Driving Requirements:

Valid driver’s license in the state of Georgia

SPECIAL REQUIREMENTS:

Physical Demands:

This position requires working at a computer station throughout the day.

Work Environment:

Must be flexible and available to work occasional weekends, evenings, and holidays.

DISCLAIMER:
This job description is not intended to be all-inclusive; therefore, management has the right to assign or reassign schedules, duties,s and responsibilities to this job at any time, as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

By Beacon Hill Staffing Group

Beacon Hill's leadership prioritizes the collective future of our employees, clients, and talent, while promoting the core values of Trust, Decency, Honesty, and Mutual Respect. Our Mission for Diversity, Equity, Inclusion and Belonging To build...

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FUNDING

Other

INDUSTRY

Staffing & Subcontracting

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Boston, MA

DATE POSTED