Job details

Community Manager - Florida

5W is seeking an outgoing, creative Community Manager to join our growing digital marketing agency. This individual has a pulse of what’s happening in the world and can translate that into strategic value for brands and their customers. This role will be on the front lines of connecting and communicating with our clients’ fans and followers and should be skilled at answering questions and making sure people feel heard. We’re looking for someone with talent for spotting relevant conversations and finding natural ways to join the discussion, while naturally adapting your tone to different brands, moments and audiences.

Here’s what you’ll be doing:

Listen to the signals across social media to understand how it can translate into brand value through content and community development
Build sense of community by monitoring and engaging with assigned brands’ followers on owned and unowned platforms
Monitor conversation to pitch relevant topics, themes and moments where brands can engage
Monitor competitive brands’ conversation for relevant ways brands can engage
Answer frequently asked questions and update FAQs based on insights and feedback
Build relationships with customers, potential customers, industry professionals, and journalists in smart, creative ways
Collaborate with the integrated communications teams to align and amplify strategies
Regularly report on health and impact of communities with relevant insights and recommendations
Escalate community issues and challenges to team/clients in thoughtful, timely ways
Be an expert voice on community management strategy, trends and innovations
Develop content calendars and work with the creative team to create content that will resonate for the audience and the brand

Here’s what you’ll have:

Bachelor’s degree in marketing, communications or relevant field
1-2 years of experience in social media, community management or relevant field
Experience successfully engaging with online communities
Excellent written and verbal communication skills
Strong working knowledge of social media for management of brands
Aptitude for identifying, tracking and interpreting community/social engagement metrics
Obsession with detail, and an ability to proactively manage your time
Natural curiosity for trends and social / customer behavior
Dynamic and proactive with multiple projects and clients

Why you'll love working here:

Recognized to Inc. Magazine's Best Workplaces of 2022!
Competitive salary and extensive benefits & wellness program
Robust PTO
Summer Fridays (also Winter, Spring and Fall Fridays!)
A flexible, hybrid work model
Family planning support including an expanded parental leave
Participation in our sabbatical program
Growth and development initiatives including “5W University”
Access to season tickets for pro sports teams
Charitable giving initiatives including company matching donation program and paid volunteer days

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

5WPR Glassdoor Company Review

3.3

5WPR DE&I Review

3.2

CEO of 5WPR

Dara Busch and Matt Caiola

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By 5WPR

At 5W, our mentality is "work hard, play hard." We are united by a common DNA, a family of talented, bright, energized, and motivated people, committed to making an impact. Ranked as one of Inc Magazine's Best Workplaces 2022, 5W is a place where ...

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FUNDING

Growth

INDUSTRY

Advertising & Public Relations

TEAM SIZE

201-500

LOCATION

Hybrid, based in New York, NY

DATE POSTED