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Community Manager | Willows Crossing Affordable Housing

Feel Seen at Thrive!

Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 6 years in a row, Thrive builds on its culture by offering the following benefits:

32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
Generous Employer Matched 401k plan!
30% Housing Discount with approval
$150 Leasing Commission
$75 Renewal Commission (split between entire on-site team per renewal)
Medical benefits effective 1st of the month following your start date!
- 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
- Optional HMO dental plan including adult and child orthodontics
- Vision option
- $20,000 life insurance policy
- Long-term disability coverage
24 hour Employee Assistance Program/Hotline
Discounted Pet Insurance rates + additional voluntary benefit options
$300 annual professional development/tuition reimbursement
Training opportunities and career progression/growth plans!

Community Information: Learn more about this community here

Salary: $70,000 - $80,000 per year DOE.

Schedule: Full-time; Monday - Friday 9 am - 6 pm

Community Manager Purpose:

The purpose of the Community Manager is to effectively manage and coordinate persons, activities and available resources in order to accomplish property objectives as set forth by the Regional Manager and property owner, in a manner consistent with Thrive’s Values. The Community Manager is fully accountable for all property operations. These objectives will include maximizing occupancy levels and property values as well as building and cultivating a strong and motivated team.

Job Responsibilities:

Manage financial processes, which may include creating and monitoring budgets, collecting rent, and vendor/contractor approvals.
Hire, train, and supervise all on-site associates.
Provide performance management and feedback to all on-site employees.
Maintain records on all aspects of management activity and submit required documents and reports, as necessary.
Responsible for resident relations, which includes providing excellent customer service, initiating and implementing policies and procedures, handling resident feedback and concerns, etc.
Responsible for oversight of the maintenance of the property, including the maintenance team and vendors.
Welcome and show property to prospective residents while maintaining awareness of market conditions and trends.
Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents.
Contribute to a positive team environment and resident base.

Community Manager Qualifications:

At least 2 years' experience in property management
At least 6 months' supervisory experience, with demonstrated strong leadership skills
Certified Apartment Manager (CAM) preferred
High School Diploma or equivalent preferred
Affordable Housing Experience preferred (MFTE, Arch, etc)
Experience with Yardi/CRM and On-Site preferred
A history of accuracy in reporting and overseeing a budget
Detail oriented and highly organized
Strong customer service skills with residents, clients, and vendors
Strong focus on resident retention
Experience in daily pricing and ever changing market demands/trends
Proficient in Microsoft Word and Excel
May require a Driver's License and insurance

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization.

Physical Requirements

This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.
Constant need to type, write, & grasp (working at a computer and answering phones)
Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
For more information regarding the work environment, physical, and mental requirements, please contact Careers@thrivecommunities.com.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following: