Growth Product Manager

☎ Community Phone

remote first and always

At Community Phone, we are revolutionizing telecommunications with our phone service that's more than just a phone - it's a whole new way of connecting!

Customers deserve more than being treated like a number by big corporations - at Community Phone, we put people first. Our phone service is all about simplicity, transparency, and affordability.  We focus on cutting-edge features (from daily reminder calls to phone tree systems)  and best-in-class spam call protection. We believe technology should enhance human connection, not replace it, and our platform is the perfect blend of traditional reliability and modern flexibility.

Our team has grown rapidly, scaling from 17 to 80 team members spread across the globe while maintaining a great remote work environment. Our remarkable revenue growth speaks to the strength of our customer-centric approach. We're looking for team members who are passionate about delivering top-notch customer experiences in a fast-paced work environment.

Backed by top-tier investors and Y-Combinator, we're driving innovation and growth at lightning speed.

Join us in our mission to transform the phone across America!

🌟 About the role

We're searching for a seasoned Growth Product Manager to join our team and take our conversion rate to the next level. The ideal candidate has an entrepreneurial spirit and has built high-performance growth teams and driven substantial results, either as a founder or early team member at a rapidly scaling company. 

We’re looking for a hands-on leader who is eager to roll up their sleeves and talk to customers directly, unearthing the key insights to boost our upsell rates and maximize the value of our advanced features. If you're data-driven with a passion for growth, we'd love to talk to you.

🚀 You will…

• Lead the Charge: By managing our growth team.

• Be Our CVR Booster: You'll be tasked with improving our conversion rate, maximizing traffic-to-close, boosting ACV, and ensuring early retention for new signups and expansion for current customers.

• Be An Upsell Expert: You'll also be in charge of boosting our upsell rates for premium features, unlocking that sweet, sweet revenue potential.

• Build Referral from Scratch: Referral is happening right now completely organically, with no user flows, benefits, or touchpoints. You’ll change that. 

• Work With the Best: You’ll be working with the heads of our Marketing, Sales, and Product departments as well as our CEO to expand into new segments of the market and grow market share in segments we’ve already penetrated. 

🏆 You are…

• A Systems Thinker: You understand the full buying funnel, with its component dropoffs, customer experiences, and possible optimizations. You know these metrics by heart, know the biggest constraints, and are bubbling over with ideas for how to address them. 

• A Scientist: You have designed successful (and/or unsuccessful) experiments before and built the analytics required to know if they are successful. (Mixpanel/Amplitude and Zapier experience is required. SQL is strongly preferred.)

• A Customer’s Advocate: You will build referral and upsell into the product so that they benefit the customer profoundly, rather than adding gimmicks. You will grow CVR by understanding what customers actually need, rather than what button colors excite them. And you know all of this because you regularly speak to customers. 

• A Tinkerer: You know how to balance optimizing vs. overhauling, and you’ll work with other departments on the nitty gritty details to bring something to market. 

• A Growth Savant: You've got a deep understanding of conversion rate optimization, funnel building, A/B testing, and the like. 

• A Proven Leader: experienced in managing growth teams.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

The salary range for this role is up to 150,000 USD and includes equity. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.