Receptionist

As a Receptionist at Compass, you'll be responsible for answering and directing incoming calls, greeting clients and guests, and helping manage the daily operations of our New York City office. You will also assist with administrative duties such as scheduling, travel arrangements, and maintaining communication about office updates.

To be a successful Receptionist at Compass, candidates should ideally have a BA/BS degree or equivalent practical experience. We look for individuals with 1-2 years of service experience, strong organizational skills, and a friendly communication style, especially in professional settings.

At Compass, you'll find a collaborative and energetic work environment. As a Receptionist, you will interact with a diverse group of people, from executives and real estate agents to interns, all while helping to create a welcoming atmosphere in our New York City office.

While experience in a startup or real estate brokerage is preferred for the Receptionist position at Compass, it's not strictly necessary. What we value most are your communication skills, proactivity, and ability to adapt to a fast-paced environment.

Compass offers a comprehensive benefits package for its Receptionist employees, including competitive pay, paid time off, medical and dental benefits, a 401(k) plan, and various employee assistance programs. We believe in supporting our team members both personally and professionally.

When answering this question, highlight your ability to assess the urgency of tasks and remain organized. You can mention specific time-management strategies, like creating to-do lists or using digital calendars to manage your daily responsibilities effectively.

Share a specific example that showcases your problem-solving skills and your ability to remain calm under pressure. Explain the situation, your thought process, the actions you took, and the positive outcome that followed.

Emphasize your commitment to providing excellent customer service. You can explain your approach to active listening, empathizing with the client's concerns, and finding a resolution that satisfies them while maintaining composure.

Discuss your familiarity with tools like Google Suite or other office management software. Highlight your quick learning skills and adaptability to new software solutions, as these are important for a Receptionist role at Compass.

Express your understanding of the importance of confidentiality and your commitment to protecting personal and sensitive information. You can share practices you follow to ensure data security, such as limited access to sensitive information and secure handling of documents.

Describe your approach to creating a friendly and inviting atmosphere, whether through a warm greeting, maintaining a clean reception area, or being attentive to guests' needs. This shows your understanding of the Receptionist role's importance in setting the tone for the office.

Share your strategies for staying organized and calm during busy periods. Discuss your prioritization method, possibly using a system or approach to handle calls and guests effectively while ensuring all inquiries are addressed.

Highlight the Receptionist's role as a critical liaison within the office. Discuss how a Receptionist can foster communication, ensure smooth operational flow, and promote a positive company culture by being approachable and supportive.

Your response should reflect your admiration for Compass's mission and values. Mention specific aspects of the company culture or the opportunity to grow within a dynamic environment, showing your enthusiasm for contributing to such a forward-thinking company.

Be sure to outline specific organization techniques you use, such as utilizing digital tools for scheduling, maintaining a tidy workspace, and practicing prioritization skills. Prepare to provide examples showcasing how these techniques allowed you to succeed in previous positions.