Director of Events and Retail Operations

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. 

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

Why We Are Hiring

We are seeking an experienced and dynamic Director of Events and Retail Operations to oversee the setup, execution, and management of our high-demand pop-up retail spaces in Los Angeles, New York City, and various locations worldwide. This role is essential to our strategy of integrating retail and event experiences, driving both revenue and brand engagement. The ideal candidate will have a proven track record in managing pop-up retail operations, event management, and crowd control, with a strong ability to work with diverse partners across industries.

Key Responsibilities:

• Lead the setup and daily operations of pop-up retail spaces, including in Los Angeles, future NYC locations, and at major global events.
• Manage the flow of foot traffic, ensuring efficient crowd control and a seamless shopping experience.
• Oversee back-of-house operations, including inventory management, logistics, and partner coordination
• Ensure high standards of customer service, optimizing the retail experience to drive sales and brand loyalty.

• Coordinate and execute pop-up events, both as stand-alone experiences and as part of larger events (e.g., music festivals, sports events).
• Work closely with marketing, brand partnerships, and creative teams to align event objectives with overall brand strategy.
• Manage relationships with external vendors, suppliers, and partners, ensuring successful event execution.
• Develop and implement event strategies that maximize brand exposure, customer engagement, and revenue.

• Build and lead a team of retail and event professionals, providing guidance and support to achieve operational excellence.
• Train staff in best practices for managing high-demand retail environments, including crowd management, customer service, and sales techniques.
• Foster a collaborative and high-performance culture within the team, encouraging innovation and continuous improvement.

• Develop and implement a comprehensive strategy for the expansion of our pop-up retail operations, with a focus on key global markets.
• Collaborate with cross-functional teams to ensure alignment with broader company goals and objectives.
• Monitor and analyze performance metrics, using insights to optimize operations and improve future events

• 7+ years of experience in pop-up retail management, event management, or related fields, with a strong background in high-demand environments.
• Proven ability to manage large-scale retail operations, including crowd control and back-of-house logistics.
• Experience in the music industry, particularly in managing merch sales at large events, is highly desirable.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent leadership and team management abilities, with a focus on developing and motivating a diverse team.
• Strong communication and interpersonal skills, with the ability to work effectively with a wide range of partners and stakeholders.
• Willingness to travel frequently and work flexible hours, including weekends and holidays as required by event schedules.

• Best in class health, dental, and vision insurance
• Healthcare FSA 
• Dependent Care FSA 
• Commuter Benefits FSA 
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days