Solutions Manager - Brand Operations

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. 

We Are Hiring!

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

• 3+ years of professional experience in technical sales or pre-sale related roles.
• Experience creating and executing technical demonstrations.
• Strong understanding of CRM tooling and technical onboarding platforms.  
• Dynamic communication skills and a proven track record of engaging with technical and non-technical clients and stakeholders. 
• Understanding of GDPR compliance and data protection.

• As Solution Manager you will guide brands through the necessary technical details prior to integration ensuring that once the deal is accepted, the brand can promptly integrate without delays.
• Showcase features and capabilities through technical demonstrations tailored to the brand's ecommerce tooling. 
• Prescribe integration pathways based on clients ecommerce tooling. 
• Facilitate efficient discussions with technical and non technical stakeholders. 
• Ensure a smooth transition from pre-sale to post-sale integration making sure brands are aware of the integration process and what is required.

• Best in class health, dental, and vision insurance
• Healthcare FSA 
• Dependent Care FSA 
• Commuter Benefits FSA 
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days