Sr. Program Manager (Top-of-Funnel and Native Mobile App)

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. 

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

About The Role

We’re seeking a Sr. Program Manager to join our Top-of-Funnel & Mobile App team to own the coordination and execution of our top-of-funnel and mobile app initiatives to increase traffic and engagement and drive conversion and app downloads. In this role, you’ll own cross-functional relationships that help our content teams generate traffic and engagement and help our marketing team drive customers, orders, and revenue ensuring timely delivery and strong communication. You’ll work closely with product, engineering, design, as well as editorial, marketing, and social to develop and release features that drive value and stickiness on our site and app.

• Manage programs, requiring coordination across numerous technical teams, product, and non-technical business stakeholders.
• Deliver projects to their intended business objectives, anticipating and accounting for challenges or obstacles and navigating shifting company priorities.
• Own strategic decision making and prioritization for multiple domains, ensuring that business decisions take into account constraints, dependencies, and phasing.
• See beyond deliverables to the impact on the system and promote long term system and process health. Own risk management for your domain proactively identifying potential problems before they become blockers, and diffuse tension across teams.
• Operate as a leader on executing teams across domains, taking ownership of communication and deliverables under domains.
• Manage multiple teams across multiple time zones and countries.
• Project manage complex and large scale cross-team, cross-functional initiatives. Interface with engineering managers and engineers to estimate work efforts, define milestones, and manage resources. 
• Work closely with engineering or business team leads to conceptualize solutions, organize/align multiple teams for delivery and drive execution leveraging milestones/KPIs.

• 5-7 years of project or program management at a software company. 
• Experience managing native app development teams (iOS or Android).
• Comfortable coming up to speed on cross-disciplinary SaaS tools (like Figma, Jira, Airtable, Sanity, KeyNote, the full G-Suite, and any new tools particularly in the AI space). 
• Able to motivate teams and resolve conflicts.
• Able to thrive in a fast-paced environment with changing priorities.
• Organized, detail-oriented, and able to manage multiple priorities effectively.
• Adept at driving alignment, handling disagreements, and building relationships and influence across multiple business units. Comfortable with influencing without authority.

• Best in class health, dental, and vision insurance
• Healthcare FSA 
• Dependent Care FSA 
• Commuter Benefits FSA 
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.