Compliance Assurance Analyst (Remote)

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary:

The Compliance Assurance Analyst will be responsible for leading and executing complex audits on a variety of systems, applications, processes, key performance indicators (KPIs) and metrics to support best in class compliance standards for NRG Retail brands. This role will also be expected to identify cost efficiencies, process improvements and changes to promote an outstanding customer experience.

Essential Duties/Responsibilities:

• Conduct audits of systems, applications, processes, KPIs and metrics for compliance with policies and procedures as determined by the Electric and Gas Retail regulatory bodies

• Identify weaknesses and opportunities in the current environment, providing recommendations for corrective action

• Detect process improvements and quantify cost efficiencies

• Capture all applicable evidence supporting the audit activities, verifying the accuracy of the content within the audit reports

• Prepare audit findings and draft recommendations into an executable document or report that can be distributed for use

• Build and maintain a strong collaborative relationship with the Regulatory and Legal teams to ensure proper understanding and interpretation of state regulations

• Present and communicate with management and key stakeholders, explaining audit results and the impact to compliance, operating costs, or the customer experience

• Track progress on aged gaps and coordinate with process owners to organize conversations, follow up on outstanding tasks, gather resolution details and QA evidence

• Create and analyze data, leveraging Excel, SQL, and Power BI to identify the areas that conflict with regulations and spot the trends that negatively impact the customer journey

• Maintain metrics and reporting to monitor progress of audits and audit results

• Provide status updates on individual deliverables and KPI targets on a weekly and monthly basis

• Help design, implement, and maintain internal audit procedures, always seeking best in class processes, supporting a continual improvement culture
• Perform other duties as assigned

Working Conditions:

• Remote
• Travel minimal

Minimum Requirements:

• High school diploma or GED equivalent
• 2+ years of retail energy (Electric and Gas) experience,
• 2+ years of project management or business analyst experience or,
• 2+ years of auditing experience and,
• 5+ years of leveraging Microsoft tools including but not limited to Excel, Macro’s, PowerPoint, Teams and Visio
• 2+ years using Microsoft SQL Server or Power BI, with the ability to read/write script or build visuals

Additional Knowledge, Skills, and Abilities:

• Proficient verbal and written communication skills
• Confident in presenting large quantities of data and information in front of groups
• Knowledge of billing systems
• Ability to analyze data and identify root causes and trends without the need for outside assistance
• Strong leadership skills with the ability to influence
• Flourishes in an independent working environment with the capability to handle multiple deliverables and initiatives

Physical Requirements:

• Physically in front of a computer, sitting and standing as desired.

If you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.