Concierge Assistant

WHAT YOU'LL DO

Under daily supervision, the Concierge performs multiple tasks including, but not limited to: Acting as first point of contact for guests and local office staff, maintaining the general appearance of local office and office equipment, stocking and maintaining kitchens and all common areas, fulfilling meeting/event and print job requests, supporting local office affiliation, assisting with building services requests and performing other tasks as necessary.

YOU'RE GOOD AT

Concierge (Reception) responsibilities

• Screening and transferring all incoming calls
• Receiving visitors
• Signing for all packages
• Handling all meeting related food order and needs
• Arranging for transportation for guests or visitors (call for car or taxi)
• Booking conference rooms

Building/Equipment/Facilities/Maintenance

• Maintaining general cleanliness of office space (including conference rooms and common areas) on a daily basis
• Organizing and maintaining all public storage areas
• Assisting with coordination, set up, and cleanup of all office events
• Ensure offices and conference rooms are clean and equipped for use on a daily basis
• Assisting staff on use of office equipment
• Coordinating with building management on housekeeping/maintenance requests, visitor access, after hours requests for extended HVAC, etc.
• Monitoring working order of office equipment and working with IT to place service calls when necessary
• Maintaining cleanliness of and inventory in Mother’s Room
• Developing and maintaining good relationships with service vendors

Kitchen/Supplies

• Stocking food, drinks, and paper/plastic supplies in kitchens
• Tidying up kitchens and all common areas including running and emptying dishwasher
• Cleaning, setting up, and maintaining all appliances (coffee/espresso machines, refrigerators, microwaves, etc.)
• Receiving, stocking, and monitoring office supplies
  • Keeping an organized central supply closet
  • Stocking all printer stations with paper and toner cartridges daily
  • Stocking conference rooms with paper, pens, etc.
• Maintaining inventory of all office supplies and reordering when necessary
• Setting up and taking down periodic all-staff lunches

Document Handling

• Collecting and distributing mail, faxes, messages, paperwork, and other documents
• Sorting and processing all mailing services, including UPS/FedEx and general postage
  • Stamping outgoing mail by hand or with postage meter
  • Re-addressing undeliverable mail bearing incomplete or incorrect address
  • Forwarding mail to designated employees and/or former employees
• Recording personal postage due by employees and send to finance
• Arranging courier service for package pick-up and delivery
• Processing large copy and binding jobs
• Coordinating shredding services
• Monitoring printer stations and public office spaces to ensure documents are handled per the firm’s document retention and confidentiality policies

Conference Room/Meeting Management

• Ordering and setting up food/beverages for special events/meetings
• Coordinating and provisioning AV, Video, and other special equipment requirements for conferences and meetings
• Ensuring presentations, video conference, and/or dial-in lines are up and running prior to each meeting
• Ensuring conference rooms are clean before and after each meeting

Other Administrative Tasks

• Providing logistics support as needed for office events, including tasks related to annual Family Weekend
• Processing and cataloging office experience costs for timely budget reporting
• Ensuring office documents such as the Business Continuity plan, intranet page, face page, etc., are continuously updated and relevant
• Providing recommendations for improved office processes
• Partnering with the Admin Services team on various projects and initiatives
• Performing other duties as assigned or required

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 
  High school diploma or equivalent
• Minimum of one-year office services or retail experience preferred
• Must be able to work standing up all or most of the time
• Must be able to lift up to 50 lbs. on a regular basis
• Ability to prioritize work to balance multiple projects and deadlines
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Conscientious, responsive to deadlines, arrives at work on time and able to work additional hours as needed
• Ability to work both independently and with a team
• Attention to detail with emphasis on accuracy and quality
• Self-starter with high degree of flexibility and ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Willingness to take ownership and an openness to feedback

RSRBCG

YOU'LL WORK WITH

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

ADDITIONAL INFORMATION

COMPENSATION INFORMATION:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

We expect total annualized compensation for New York City-based employees to be approximately the following:

• Base salary between $53,000- $65,000 (USD); placement within this range will vary based on experience and skill level
• Annual discretionary performance bonus between 0-12%
• 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period
• First year annualized target total compensation: $58,989 - $72,345 (USD)

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest.
We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $5 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

• Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.