Concierge at 1221 Van (Monday-Friday, 3pm-11pm)

WHO WE ARE

POSITION SUMMARY

WHAT YOU'LL DO

• Deliver a warm greeting to current and prospective residents to welcome them home.
• Provide information to prospective residents and coordinate tours to assist Leasing.
• Connect residents with high-end services that are available in the community including the best dog walkers, personal trainers, and farm fresh deliveries.
• Develop an in-depth knowledge of the neighborhood to recommend the trendiest coffeeshops, must-see art exhibits, and other great things to do in the area.
• Maintain a highly organized front desk to efficiently help residents with package and dry-cleaning deliveries and common area room reservations.
• Participate in community activities and social events to build resident relationships.
• Respond quickly to resident requests and use creativity to solve problems to drive resident satisfaction.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Experience in customer service-related fields such as hospitality, retail, or restaurants, and the highest standards of integrity, creativity, and teamwork.
• Excellent interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements:
  • CARING – Demonstrated passion for caring about customers and co-workers.
  • PROFESSIONALISM – Professional presentation and written communication skills.
  • EMPOWERMENT – Proactive approach with a proven ability to take ownership of customer concerns.
  • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.