Senior Systems Engineer

As a Senior Systems Engineer at Concurrency, your main responsibilities include providing technical consulting services, designing and implementing technical architecture solution components, and ensuring best practices in system setup and development on the ServiceNow platform. You’ll also collaborate with clients to enhance their IT operations, customize ServiceNow applications, and support testing phases throughout projects.

To qualify for the Senior Systems Engineer role at Concurrency, candidates need 3 to 5 years of experience in the ServiceNow platform, expertise in scripting and automation, and familiarity with ITIL frameworks. Knowledge of web technologies such as HTML, CSS, XML, and JavaScript, as well as integrating ServiceNow with third-party tools, is also crucial for success in this position.

Success as a Senior Systems Engineer at Concurrency hinges on strong analytical and problem-solving skills, proficiency in web technologies, and an understanding of IT operations. Skills in scripting, automation using ServiceNow APIs, and a solid grasp of IT Service Management and IT Operations Management modules are essential for delivering valuable solutions to our clients.

Concurrency is deeply invested in the professional growth of its team members. As a Senior Systems Engineer, you’ll have access to comprehensive training opportunities, professional development programs, and recognition initiatives to reinforce your contributions. We foster a culture of collaboration and learning, ensuring that you can thrive in your role while continuously advancing your skills.

At Concurrency, the workplace culture is innovation-driven and inclusive, promoting diversity and collaboration. As a Senior Systems Engineer, you’ll find a supportive environment that encourages authenticity and creativity. We believe in maintaining a work-life balance with flexible schedules, competitive compensation, and a commitment to improving the lives of our employees and clients alike.

When discussing your experience with the ServiceNow platform, highlight your years of work in this area, emphasizing any specific projects that showcase your ability to deliver results. Be sure to include examples of what modules you've worked with and how your contributions improved processes or outcomes.

To ensure best practices, I routinely reference industry standards and ITIL guidelines. I also emphasize documentation, regular system audits, and stakeholder engagement throughout the development process. Being proactive in identifying potential issues and maintaining clear communication has been key to my success.

My approach to customizing ServiceNow applications begins with understanding the unique needs of the client. I prioritize gathering requirements and collaborating with stakeholders to ensure that the solution aligns with their business objectives while considering scalability and future needs.

I utilize ServiceNow APIs and connectors effectively for integration with third-party tools. My techniques often involve creating REST or SOAP web services, ensuring secure and seamless communication between systems while continuously testing and validating the integration points.

One challenging situation involved a significant process re-engineering initiative. I addressed this by facilitating workshops with stakeholders, leveraging their insights to shape the ITIL implementation while balancing operational efficiency. Success came through ongoing communication and iterative development.

Maintaining performance in a ServiceNow environment requires constant monitoring and tuning. I employ performance analytics tools, regularly analyze logs, and optimize configurations and scripts to ensure the system runs efficiently, even during peak usage times.

My experience with ITSM modules includes the implementation and management of Incident, Problem, and Change Management processes within ServiceNow. I focus on aligning these processes with organizational goals and ensuring all stakeholders are trained for effective usage.

Supporting production and end-user needs involves being approachable and responsive to issues. I employ a feedback mechanism for users to report difficulties, which I prioritize for resolution. Additionally, I conduct training sessions to equip users with the knowledge to use the system effectively.

I find cloud-based project management tools like Kantata to be effective for tracking project timelines and deliverables. These tools not only help in time tracking but also in resource allocation and progress monitoring, which are crucial for keeping projects on target.

To ensure a reliable dev/test/prod environment, I focus on clear segregation of environments, regular backups, and a disciplined approach for migrations between environments. Continuous testing and quality assurance are integral parts of my process to maintain reliability.