Patient Access Advocate I

Overview:Our front office operations depend heavily on the Patient Access Advocate I to provide a warm welcome, as well as complete all pre and post-appointment tasks precisely and efficiently.Responsibilities:Verifying patient demographics and insurance information during registration to ensure the accuracy of payment processing and insurance billing.It is imperative to comply with the No Surprise Act while collecting and posting co-pays and reviewing debt payment details according to established procedures.In charge of managing cash drawer operations and preparing daily deposits, while following strict protocols for end-of-shift procedures.Conform with scheduling guidelines for a single healthcare practice. Guarantee that patients' referrals and testing appointments are scheduled efficiently and with attention to detail.Maintains correct office protocols for managing inbound phone calls, electronic messages, voice communication, and email correspondence, and directs further action as required.Obtains necessary precertification and informs the pre-cert coordinator for necessary attention.Building a memorable guest journey through the conscious implementation of Steps of Service protocols.Takes on various administrative tasks for the practice, such as managing paperwork, medical records, typing, scanning, filing, and handling faxes.Arrange to send a patient packet to new patients and contact appointments that are scheduled one day beforehand. Adhere to the no-show policy, send letters, and maintain timely and accurate records of non-appearances.Qualifications:• High School Diploma or equivalent.• Graduate of a certified medical office training course.EXPERIENCE:REQUIRED:None.PREFERRED:Customer Service, administrative 6 months medical office.LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIRED