Customer Service Representative

We are is seeking a driven communications expert to jump into a Customer Service Representative role. As a well-established firm, we specialize in the distribution of our client's products and services. Our award-winning customer service team is the bridge between our client and prospective customers, and we are looking for a Customer Service Representative to join us in delivering top-notch customer service. Our mission is to educate outreach programs for underserved communities, and we achieve this by focusing on quality training, consistent communication, and an entrepreneurial spirit.The Customer Service Representative will act as a liaison between the client and the customers to provide product knowledge and enrollment information. The ideal candidate must be able to adapt to new concepts quickly and execute creative and innovative ways to establish and improve the customer experience and assist in achieving designated sales goals.Customer Service Representative Responsibilities:• Identify customers’ needs and promote all products and services to current and prospective customers• Deliver an excellent customer experience by establishing a trusting relationship with prospective customers• Assist the sales team with processing orders, communicating timelines, and escalating product or delivery issues• Deliver in-person sales presentations on products and services and upsell as needed• Participate in ongoing customer service, sales, and product knowledge meetings and training• Provide feedback on the efficiency of the customer service processQualifications of a Customer Service Representative:• Experience in customer service or sales preferred• High school diploma or GED required• Excellent communication skills, grammar skills, and proficiency in writing• Ability to manage multiple tasks• Keen problem-solving skills and organizational expertiseJob Type: Full-timePay: $46,000.00 - $58,000.00 per yearBenefits:• 401(k)• Cell phone reimbursement• Employee assistance program• Paid trainingSchedule:• Monday to Friday• Weekends as neededWork Location: In person