Washington CSR - 20 openings FEEDER

Customer Service RepresentativeOverview: Apex Systems is seeking multiple Customer Service Representatives to join our esteemed healthcare client. The ideal candidate will reside in the state of Washington.Location: Renton WA, Spokane WA, Tacoma WA, Silverdale WA, Bellevue WA (Remote after initial onsite meet and greet)Compensation: $17-$20/hr with overtime considerationBenefits: Health, dental, vision, 401k, and weekly pay structureResponsibilities:Appointing:\tReview medical charts to schedule, reschedule, or cancel appointments according to scripts and guidelines.\tPlace calls for appointment reminders and quality measure outreach.\tCollect care-specific information for Primary Care or Specialty Care services.Messaging:\tReview medical charts to gather information for messages to the healthcare team.\tRoute incoming calls from patients, physicians, nurses, and other departments according to scripts and guidelines.\tAnswer routine administrative inquiries and forward complex inquiries to appropriate personnel.\tManage electronic in-basket in multiple system applications.General Services:\tAssist patients with phone numbers, facility directions, and office layouts.\tHandle incoming and outgoing departmental mail and correspondence with patients.\tPerform other related duties as needed.Registration:\tVerify insurance eligibility and update demographic information per regional policies.\tRequest and obtain patient medical record numbers when necessary.\tExplain co-pays, cost shares, and other applicable fees.\tCreate Guarantor accounts as necessary.\tComplete scheduling forms and transfer data for pre-registration and pre-verification functions.\tRefer to financial counselors and collect past due balances as appropriate.Practice Organization:\tCoordinate the referral process, including wait lists, per department policies.\tTrack referrals to specialty care and request copies of films, CDs, test reports, and results from outside facilities.\tCoordinate schedules to maximize access and collect and organize data per department guidelines.\tDevelop and submit ongoing reports, including statistics, charts, and graphs.\tUpdate departmental policies and forms.Required Skills:\tCustomer service\tMultitasking\tComputer skills\tStrong communication skills\tCritical thinking skills\tPrevious call center experience (1 year)\tExperience with HealthConnect is a plusEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.