Confirmation Team Lead

Confirmation Team Lead
Johns Hopkins Home Care Group
Baltimore, MD
Full Time Day

Reporting to the department manager, this position will facilitate daily oversight of workflow, assignment of work, and alignment of resources. This position will demonstrate an advanced level of proficiency with multiple payers and basic, complex, and clinical products offered within the home medical equipment division. Exhibit advanced knowledge of regulatory and compliance requirements to support successful billing and collection efforts. Identify areas of improvement to reduce avoidable adjustments and enable positive reimbursement efforts. Real time ability to re-direct resources to manage workflow based on volume and business need. Utilize process checks for a routine quality review of staff work. Identify trends and collaborate with leadership to develop and deploy action planning to mitigate future occurrence. Function as a subject matter expert ensuring the patient needs are evaluated and dispensed based on disease process. Skillfully interact and build relationships with a multi-disciplinary team including: RN; PT; RT; OT; MD/providers, customers, staff, and members of the HME division. Demonstrate advanced customer service levels to employees, customers, and patients during every interaction. Collaboratively work within a diverse team environment. Promote a culture of engagement to strengthen team commitment. Function as a resource to the team, train, mentor, and educate daily.

Qualifications:

• Five years’ customer service required.
• Experience working in a medical environment - familiarity with durable medical equipment required.
• Experience working in a call center required.
• Experience with billing and collections preferred.

To apply, please submit your resume through Indeed.

About Johns Hopkins Home Care Group

At Johns Hopkins Home Care Group, a member of Johns Hopkins Medicine, we understand people are healthier and happier in familiar surroundings. And we also understand that providing the highest level of in-home care starts by delivering the best support for our healthcare professionals. Our exceptional team of exceptional home health professionals shares one goal— to deliver on The Promise of Medicine by setting the highest standard of excellence in pediatric and adult in-home care.

Staff members are chosen for their expertise, and many of our nurses, therapists and social workers have advanced degrees and clinical training unique to in-home care. As part of our team, your expertise and dedication will help provide compassionate health care and education, build long-term and caring relationships, and make a profound difference in the lives of both adults and children in need of in-home health care.

As a member of Johns Hopkins Medicine, our exceptional team of exceptional home health professionals shares one goal— to deliver on The Promise of Medicine by setting the highest standard of excellence in pediatric and adult in-home care.

Johns Hopkins Health System and its affiliates are Equal Opportunity

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person