Enterprise Customer Success Manager

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.One Confluent. One team. One Data Streaming Platform.Data Connects Us.About the Role:About the Role: The Enterprise Customer Success Manager will be key in driving customer success, renewals, and subscription expansion within our Enterprise accounts.What You Will Do:Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and customer retention activities as a member of a sales team.Serve as primary POC for assigned customers in securing renewal - including quotation, negotiation, and closing activities.Submit accurate and timely renewal sales forecasts through Salesforce.com.Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts.Coordinate the engagement of other Confluent resources (e.g. CustomerOperations, Customer Success, Sales, Sales Engineering, etc.) to ensure ongoing customer success.Meet and exceed daily and weekly touchpoint goals for existing customers to ensure proactive cadence (e.g. every 30-days).Promote the use of Confluent features and technology.Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products.Proactively identify issues/risks and escalate internally for prompt resolution.Develop and nurture customers to become strong advocates on behalf of Confluent.Champion and advocate for Enterprise customer requirements within Confluent.Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.Increased customer executive engagement and helped arrange for executive invites to headquarters, marketing, and customer engagement events.What You Will Bring:Experienced and able to communicate effectively with business executives and leaders about the technical, account, and financial aspects of their business relationship with Confluent.Experience with the sales discovery process and customer service escalation models.Experience running Executive level reviews in person.Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric.Honest and transparent partner to customers, winning and keeping their trust.Exceptionally well organized / detail-oriented with outstanding oral and written skills.Technically competent with a fundamental understanding of Confluent technology, offerings, and value propositions.Experience in tracking sales activities, customer data, and customer status.Ability to multi-task across a high number of accounts at any given time.Bachelor's degree or equivalent experience.4+ years of B2B experience in account management, sales, or consulting roles with proven results within global, high-growth technology companies.Salesforce.com experienceWhat Gives You an Edge:Consulting experience a plus.Ability to command a room - public speaking experience a plus.Come As You AreAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $99,100 - $116,460 USD, a competitive equity package, and is also eligible for additional commission and/or bonus pay. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits, click HERE (https://confluentbenefits.com/) .Click HERE (https://www.confluent.io/legal/confluent-candidate-privacy-notice/) to review our Candidate Privacy Notice, which describes how and when Confluent, Inc. and its group companies collect, use, and share certain personal information of California job applicants and prospective employees.#LI-Remote