Customer Success Manager (CSM)

At Connectly we are building revolutionary conversational commerce experiences. Unlike traditional shopping where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread.

By choosing Connectly you will join a VC-backed series A startup on a growth trajectory, work with our world-class team, and experience rapid career advancement opportunities.

About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.

Normal

• Develop and maintain strong relationships with clients on the pilot phase until end of onboarding
• Identify and pursue new business opportunities
• Create and deliver compelling sales presentations
• Collaborate with internal teams to ensure client satisfaction
• Meet and exceed sales targets and quotas
• Analyze market trends and provide feedback for product improvements
• Maintain detailed records of client interactions and sales activities in CRM software