Epicor ERP Specialist (AU IT, WFH)

As an Epicor ERP Specialist at ConnectOS, your primary responsibilities include maintaining and administering the Epicor ERP system, configuring modules to fit company needs, developing reports using SQL, and collaborating with various departments to enhance operational efficiency. You'll also troubleshoot issues, support users, assist with upgrades, and document best practices, ensuring that the system remains secure and effective.

To qualify for the Epicor ERP Specialist position at ConnectOS, candidates should possess strong skills in Epicor ERP, SQL, SSRS, BAQ, and API integrations. A background in IT or business analysis will be beneficial, along with experience in ERP system administration and a collaborative mindset to work alongside different teams effectively.

ConnectOS offers a range of benefits to its Epicor ERP Specialists, including medical and dental coverage from day one, paid vacation and sick leave, a competitive salary package, and opportunities for annual appraisals. Additionally, the work-from-home setup promotes a healthy work-life balance, along with company events and career growth opportunities.

At ConnectOS, continuous learning and development are key priorities. Epicor ERP Specialists will have access to training resources, mentorship, and opportunities to enhance their skills, particularly related to system upgrades and new integrations. This commitment to professional growth ensures that you remain at the forefront of ERP technology.

The working schedule for an Epicor ERP Specialist at ConnectOS is Monday through Friday from 06:00 AM to 03:00 PM PHT. This structure promotes a balanced work-life environment while ensuring that you collaborate effectively with your teammates and stakeholders during standard business hours.

In preparing for this question, focus on specific projects where you utilized Epicor ERP systems. Highlight your role in maintaining the system, any customizations you implemented, and how you collaborated with other departments to enhance their workflows. Be sure to mention your hands-on experience with SQL and any integrations you managed.

When answering this question, break down the steps you would take to understand the business requirements, design the workflow, and implement it using Epicor's tools. Discuss how you would test the workflow to ensure it meets the company's needs and any strategies you have for gathering feedback from end-users.

Share a specific example where you identified, diagnosed, and resolved an issue within an ERP system. Emphasize your analytical skills and the methods you used to find the root cause, as well as the positive impact this had on the organization, whether through improved performance or enhanced user satisfaction.

Demonstrate your commitment to continuous learning by mentioning resources such as industry blogs, webinars, or certification programs you follow. Discussing any communities you participate in or conferences you attend can also show your proactive approach to staying updated on ERP technology.

Outline your approach to documentation, emphasizing the importance of clarity and accessibility. Discuss any tools or templates you use to standardize the documentation process, and mention how thorough documentation can aid in user training, future updates, and compliance.

Emphasize your interpersonal skills and ability to understand the needs of different departments. Discuss how you would facilitate meetings, gather insights, and implement changes in the Epicor system based on feedback. Highlight the importance of clear communication and collaboration.

Explain the significance of SQL and reporting in optimizing business processes. Discuss how you leverage SQL to develop reports that inform decision-making, track key performance indicators, and enhance operational efficiency within the organization.

Discuss any specific projects where you've successfully implemented or managed API integrations. Emphasize the benefits of these integrations for streamlining business operations and ensuring smooth data flow between systems.

Explain your approach to training users on the Epicor system, whether through one-on-one sessions, workshops, or creating training materials. Highlight the importance of adaptability, as different users may require different support methods based on their experience level.

Share your strategies for task management, such as assessing the urgency and impact of each task, using project management tools, and engaging with stakeholders for updates. Explain your process for ensuring that important updates and maintenance tasks are completed on schedule.