Technical Account Manager

Connexity, a Taboola company, is a leading commerce media platform connecting retailers, publishers, and creators to drive performance-based sales. Together with our sister products Skimlinks and ShopYourLikes, we power a full-funnel commerce ecosystem: Connexity helps retailers grow through high-intent traffic from publishers; Skimlinks enables publishers to earn from affiliate content; and ShopYourLikes empowers content creators & influencers to monetize their social influence. As part of Taboola’s global network, we help partners unlock scalable growth through data-driven, pay-for-performance solutions.

About the position:

The Technical Account Manager is based in NY, reports to the Sr. Technical Account Manager and is a part of the Product Operations team.  This position is the main interface between our customers and our technology, and a key contributor to helping the commercial team, operations team and product team to operate efficiently.

Responsibilities:

• Ensure the technical implementation quality for our enterprise customers using a wide range of tools such as Javascript, Link Wrapper, fave.co, AMP, and more.
• Implement new features on specific accounts to achieve our commercial objectives, including Product Key, Link override, SubIDs, etc.
• Ownership and management of end-to-end network migrations for specific enterprise merchants.
• Serve as the main point of contact for enterprise customers regarding technical matters with Skimlinks and handling account management team escalations related to managing our enterprise publishers, including tracking issues and API queries.
• Establish and monitor complex rate structures with merchants to provide the right incentives for our enterprise publishers.
• Work closely with the commercial teams in APAC, UK, US, and EU through attending team meetings and providing support to shared customers with common goals.
• Collaborate with the Operations, Engineering, and Product Marketing teams for platform updates to be shared with the Commercial Team.

• 3+ years of work experience in a technical client-facing role
• Experience working with clients, product, ops, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
• Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
• Ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Commercial-mindset
• You excel at learning new products quickly and often have an intuitive knowledge about how features work
• BA / BS Degree (or equivalent)
• Experience with digital advertising technology / affiliate / digital marketing / ecommerce
• Ability to commute to NY office ~ 3/week
• Flexibility to collaborate effectively with the UK and US based teams

Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including flexible time off, paid holidays, competitive comp, team events and more!

• Health Care Plans (Medical, Dental & Vision)

• Retirement Plan (401k Matching)
• Life Insurance (Basic, Voluntary & AD&D), LTD & STD
• Paid Leave Benefits (Maternity, Paternity & Medical)
• Learning & Development Program (educational tool)
• Free Food & Snacks
• Wellness Resources
• Equity

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.

The pay range for this position is $75,000 - $95,000. The pay offered may vary depending on several factors such as job-related knowledge, skills, and experience. Compensation packages include a variety of perks such as Bonus, Equity, 401(k) match, and rich benefits.

This position is hybrid, with 3 in-office days per week in our New York office.

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