Health & Wellness Account Coordinator

As a Health & Wellness Account Coordinator at PNOĒ, your primary responsibilities will include managing client relationships, guiding clients through the onboarding process, handling subscription renewals, and collaborating with various internal teams to meet client needs. You'll be crucial in ensuring a seamless experience for clients, making sure they are satisfied and educated about our services.

To be successful in the Health & Wellness Account Coordinator role at PNOĒ, candidates should have a background in health sciences, such as Sport and Exercise Science or Nutrition and Dietetics. Additionally, strong English proficiency, client communication experience, problem-solving skills, and technical skills with platforms like Google Workspace are essential.

At PNOĒ, the work environment is flexible, supporting both in-office and remote work. You will work alongside a dynamic team committed to health and wellness, and you’ll have the opportunity to engage creatively in a fast-growing startup atmosphere that encourages innovation and professional growth.

As a Health & Wellness Account Coordinator at PNOĒ, you will have access to considerable growth opportunities in a fast-paced environment. This role allows you to develop your client management skills, expand your knowledge in health and wellness, and potentially advance within the organization as we grow.

The working hours for the Health & Wellness Account Coordinator position at PNOĒ are Monday to Friday from 16:00 to 00:00 EET, offering a balanced work-life schedule that aligns with our primarily US-based clientele.

When answering this question, emphasize your passion for health and wellness, discussing how the role aligns with your skills and professional aspirations, and highlighting your enthusiasm for being part of a team that is at the forefront of health technology.

Share a prioritization strategy you use, such as leveraging tools like CRMs or task management systems. Discuss how you communicate effectively with clients to manage their expectations and ensure all needs are met timely.

Provide a specific example that demonstrates your problem-solving skills and ability to maintain a positive client relationship. Be sure to outline the steps you took and the positive outcome that resulted.

Explain your approach to client communication, emphasizing active listening, regular follow-ups, and an understanding of their individual needs. Use specific experiences to illustrate your interpersonal skills.

Mention specific experiences with CRMs like Hubspot and data management tools, emphasizing your ability to utilize technology to streamline processes and ensure client satisfaction.

Discuss your conflict resolution skills. Emphasize the importance of addressing the client’s concerns promptly, listening actively, and working towards a mutually agreeable solution while keeping the company’s interests in mind.

Talk about an engaging onboarding strategy that includes personalized guidance, ensuring clients understand how to use services effectively, and providing continual support as they adapt to our offerings.

Explain the significance of sustainable client relationships through proactive renewals. Discuss how it opens upsells and enhances the customer's experience by ensuring they receive ongoing value from the service.

Share a relevant experience where you collaborated with other teams. Focus on how effective communication and a clear understanding of roles led to successful client outcomes.

Mention reading industry-related articles, engaging with health professionals, and staying connected via networking events. Highlight how this knowledge can benefit your clients and PNOĒ's services.