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Founding Software Engineer

About Us

Console gives IT teams trainable AI agents that can handle support requests directly in Slack, without needing a human-in-the-loop. Today, Console can automate 40-70% of the work that a tier 1 IT support agent would otherwise have to do, including things like: managing app access, password/MFA resets, laptop troubleshooting, IT policy Q&A, onboarding/offboarding, and more.

To do this, IT teams connect Console to all of their systems and configure AI agents in natural language to solve requests according to their organizational policies, in minutes.

Other reasons to join Console:

  • Product market fit: while still early, we're seeing incredible pull from our early customers - now is the perfect time to join: right at takeoff

  • Massive market with slow-moving incumbents: we consistently win deals when going head-to-head with our competitors in a $200B+ market

  • Well funded by Thrive Capital (investors in OpenAI, Stripe, GitHub, etc), SV Angel, Jack Altman, and other Tier 1 Startup founders

  • World-class team: our founders are second-time founders, and the entire team is made up of ex-founders and ex-startup engineers

  • Compensation: we pay in the top 15% of early stage startups

About the role

We’re looking for a Full-stack engineer to join our team and help build a category-defining product, applying state-of-the-art AI techniques to automate complex IT workflows in the enterprise, and save businesses thousands of hours in wasted time.

You'll be working closely with our founders and customers to build the product infrastructure that powers features like our best-in-class IT support agent, our IT workflow orchestration systems, and a suite of powerful integrations.

This role is based in San Francisco, CA. We prefer working in-person and offer relocation assistance to new employees.

About you

  • You’re an individual with strong generalist technical skills, and you value a high degree of ownership and responsibility

  • You can drive feature development end-to-end, delighting users with great UX one day and building an efficient search index the next.

  • You've worked on complex systems at scale but are also comfortable building new products from scratch

  • You're passionate about AI and excited to develop foundational skills working with the technology to power the features that you will help build

  • You are excited to help define the technical and cultural foundation for a growing engineering team

Requirements

  • 4+ years of full-time software engineering experience, with a focus on AI/ML engineering

  • Comfortable working and contributing across the entire stack (Typescript/Node/React)

  • Obsessed with building incredible product experiences for users, and never happy with "good enough"

Benefits

  • Comprehensive health, dental, and vision insurance

  • Unlimited PTO

  • 401(k)

  • Lunch provided daily in office

  • Career growth opportunities within a fast-growing AI company

Average salary estimate

$150000 / YEARLY (est.)
min
max
$120000K
$180000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Founding Software Engineer, Console

As a Founding Software Engineer at Console in San Francisco, you'll dive into an exciting and innovative world where you'll help shape the future of IT support automation. At Console, we empower IT teams with trainable AI agents capable of handling support requests through Slack, allowing them to focus on more complex problems. Your main mission will be to leverage your full-stack engineering skills to create an exceptional product that automates complex workflows, saving businesses considerable time and resources. You'll collaborate with our talented founders and direct customer feedback to build the infrastructure that supports our state-of-the-art IT support agent and integration systems. This isn't just another tech job; this is your opportunity to be part of something groundbreaking from the ground up. We value a strong sense of ownership and are looking for someone who thrives on developing user-friendly features one day and architecting robust systems the next. If you're passionate about AI and eager to work with cutting-edge technology, Console is the place for you. Plus, with our top-tier funding from renowned investors and our commitment to employee growth, this role comes with amazing compensation and generous benefits to support your work-life balance. Join us in redefining how businesses operate through intelligent automation!

Frequently Asked Questions (FAQs) for Founding Software Engineer Role at Console
What responsibilities does the Founding Software Engineer at Console have?

As a Founding Software Engineer at Console, your responsibilities will include developing and implementing software solutions that automate IT support workflows, collaborating closely with founders and customers to refine product features, and driving end-to-end development processes across a full-stack environment. You will also be tasked with maintaining high standards of user experience while building efficient systems, ultimately contributing to the overall success of our innovative AI-powered products.

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What qualifications are required for the Founding Software Engineer position at Console?

To qualify for the Founding Software Engineer role at Console, candidates should have a minimum of 4 years of full-time software engineering experience, particularly in the AI/ML domain. Proficiency in full-stack technology (including Typescript, Node, and React) and a dedication to creating outstanding user experiences are essential. We also seek individuals who are comfortable with complex systems and eager to work on developing new products from scratch.

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Why should I apply for the Founding Software Engineer position at Console?

Applying for the Founding Software Engineer position at Console means becoming part of a pioneering team that's making a significant impact in the IT support industry. With a high potential for professional growth and the chance to work alongside experienced founders and skilled engineers, you will have the opportunity to define the culture of a rapidly growing startup while contributing to game-changing AI technologies. The competitive compensation package and generous benefits offered add to the compelling reasons to join.

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What type of work environment can I expect as a Founding Software Engineer at Console?

Console fosters a dynamic and collaborative work environment in San Francisco, prioritizing in-person interactions among team members. You can expect to work within a culture that values ownership, creativity, and rigorous technical excellence. We support our founders' vision and encourage contributions that help shape our engineering team's technical and cultural foundation.

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What benefits does Console offer to the Founding Software Engineer?

At Console, we aim to attract top talent by offering an excellent benefits package to our Founding Software Engineer. This includes comprehensive health, dental, and vision insurance, unlimited PTO for a healthy work-life balance, a 401(k) plan, and daily lunches provided in the office. You will also have ample opportunities for career growth within our fast-expanding AI company.

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Common Interview Questions for Founding Software Engineer
Can you describe a complex software project you've worked on?

In answering this question, highlight a specific project where you faced significant challenges and overcame them. Discuss your role, the technologies you used, and how you collaborated with others to achieve your goals. Focus on the impact your work had on the project outcomes and any relevant metrics that demonstrate success.

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How do you prioritize tasks in a fast-paced environment?

To showcase your prioritization skills, speak about your approach to managing multiple tasks. You might mention methods like Agile/Scrum deliveries, using project management tools, or maintaining a prioritized backlog. Share an example of a situation where prioritizing effectively led to a successful outcome.

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What is your experience with AI and machine learning, and how have you applied it in previous roles?

Discuss specific AI/ML projects you've worked on, detailing both the technical aspects and the results achieved. Explain how you approached problems within the project, the algorithms you've worked with, and the technologies you utilized, showcasing your hands-on experience and understanding of the field.

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Describe a time when you had to solve a complex problem. What steps did you take?

Provide a structured answer by presenting the problem clearly, detailing your thought process as you analyzed the issue, and explaining the steps you took to formulate a solution. Conclude by reflecting on the outcome and what you learned from the experience.

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How do you ensure quality in the software you develop?

Discuss your approach to software quality assurance, including coding standards, testing practices, and code reviews. Highlight any tools or methodologies you employ, such as automated testing frameworks or version control systems, and explain how these practices contribute to delivering high-quality software.

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What steps do you take to understand user experience when developing software?

Explain your process for researching and understanding user needs, such as conducting user interviews, creating personas, or usability testing. Provide an example of how user feedback informed a feature you developed, illustrating your commitment to creating user-centered solutions.

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How do you keep up with the latest developments in technology?

Talk about your strategies for staying current with technology trends and innovations, such as following industry blogs, attending conferences, or engaging in online communities. You might also mention any specific resources or networks that have proven valuable in your ongoing learning.

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What do you believe is the significance of working in a startup environment?

Share your thoughts on the agility, innovation, and entrepreneurial spirit characterizing startup environments. You could discuss how the ability to wear multiple hats and collaborate closely with a team inspires creativity and personal growth, aligning with your interest in joining Console.

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How do you handle negative feedback or criticism?

Discuss your open-minded approach to receiving feedback, emphasizing the importance of learning and professional growth. You could provide an example of a time when you received constructive criticism and how you used that feedback to improve your work or approach.

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What motivates you to work in technology and software development?

Reflect on your passion for technology, solving problems, and contributing to meaningful projects. You might discuss specific experiences or influences that sparked your interest in software development and how they relate to your desire to join Console as a Founding Software Engineer.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 4, 2024

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