Job details
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Workforce Management Real Time Analyst
Constant Contact empowers business owners and individuals to succeed by providing them with essential tools to grow online. We are looking for a Workforce Management Real Time Analyst to enhance our customer support through data analysis and effective communication.
Skills
- Workforce Management Technology experience
- Call center experience
- Analytical skills
- Organizational skills
- Proficiency in Microsoft Excel
Responsibilities
- Provide Real Time support for inbound/outbound calls, emails, and chat.
- Maintain IEX Total View workforce management tool.
- Provide reporting for resource utilization and staff performance evaluation.
- Works within a high performing team to deliver quality reporting.
- Build strong relationships with internal and external partners.
Education
- High school diploma
- Bachelor's degree preferred
Benefits
- Competitive health and welfare benefits
- Generous paid time off policy
- Career growth opportunities
- Culture of diversity and inclusion
To read the complete job description, please click on the ‘Apply’ button
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We deliver tools to help small businesses grow. We deliver for the people who make them go.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$19,442/yr - $24,480/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 10, 2024
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