Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Student Services Advisor (Fixed-Term) image - Rise Careers
Job details

Student Services Advisor (Fixed-Term)

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Contract Type: 6-month Fixed-Term Contract

Working Hours: 07H00 - 15H30 SAST

Reports to: Team Leader - Student Services

Job summary:

The Student Services Advisor will be responsible for a range of basic administrative functions contributing to the effective services of students across Higher Education and VET programs.  

The role will entail primarily data entry into the student management systems and responding to student queries but will also involve a degree of initiative to support the Student Services team. 

Key Responsibilities:

Student Services Processes

  • Provide general advice to staff and students about: 
    • student and course related policy, procedures and regulations 
    • enrolment options, student administration processes and timelines, 
    • basic course advice and progression  
  • Assist with the professional and timely processing of:  
    • Requests for Amendment to Enrolment, Course Withdrawals, Leave of Absence, re-enrolment 
    • Cross faculty requests 
    • Personal detail change requests
  • Participate in ongoing training and development to ensure understanding and proficiency across all student services areas
  • Quality assurance- ensure all enrolments meet the requirements of the University policy

Customer Service

  • Ensure all enquiries are acknowledged and promptly responded to according to an agreed Service Level Agreement ensuring excellent customer service
  • Deliver high-quality processes that deliver exemplary service performance.

Planning, Coordination and Support

  • As required support the wider student operations to provide an exceptional student experience. 
  • Assist with student progression, exams, results, and any other cyclical student process across Higher Education and VET

Key Relationships:

Internal

  • Student Services
  • Student Advisors
  • Course consultants

External 

  • Students

What does success look like?

  • A high-level of student satisfaction, success and engagement as evidenced through student satisfaction surveys
  • Timely and quality completion of administrative tasks to support the student experience as per a Service Level Agreement.
  • The ability to identify and report on issues affecting students and the capacity to propose strategies that will help to resolve them.
  • Ability to actively demonstrate the Company’s values.
  • Able to thrive in a high performing and values-based environment .
  • Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement.
  • A solution-focused attitude to problem solving.
  • Demonstrated experience in an administrative role which required coordination of a range of functions and provision of advice about, and interpretation of, policies and procedures, preferably in a tertiary education institution.
  • A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive to customer needs.
  • Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving.
  • Demonstrated high level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs.
  • Excellent interpersonal communication skills to facilitate the provision of advice and support required by both staff and students.
  • Excellent written communication skills and an eye for detail.
  • Ability to communicate and work effectively in a team environment.
  • Tertiary qualification, or substantial progress towards the completion of a tertiary qualification is highly desired.

About Construct
Construct Education is a fee-for-service digital learning solutions company specializing in the design of innovative, impactful, and bespoke digital learning experiences.  As a wholly-owned subsidiary of OES, a global leader in education solutions, we continue to push the boundaries of online education. Construct Education is committed to redefining online education in a way that prepares learners for real-world challenges and helps them succeed in their careers. Our vision is for everyone to have access to meaningful education through superior online programs. 

Company Culture & Values 

We are a people-focused organization with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do: 

Passion and Perseverance: We love what we do (even though it’s not always easy) and take pride in creating transformative learning experiences. We bring a ‘can-do’ attitude to our work, tackling challenges and inspiring others. 

Teamwork: We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners. 

Agility and Innovation: We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.  

Integrity: We do what’s right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony. 

What’s in it for you?

Flexible work for genuine career-life fit

A healthy and supportive company culture

Generous annual leave

Paid maternity and paternity benefits

Professional development and mentoring

Construct Culture Club events

Study leave

Similar Jobs
Photo of the Rise User

LifeStance Health is hiring Licensed Therapists in Aurora, IL to provide exceptional behavioral healthcare in a supportive, technology-enabled environment.

USNH Hybrid Plymouth State University
Posted 10 days ago

Plymouth State University invites applications for a part-time Lecturer-Clarinet to guide and mentor students in clarinet performance.

Photo of the Rise User

Support banking workforce development by delivering and managing training programs at Middlesex Savings Bank as a Learning & Development Specialist I.

Photo of the Rise User

Macalester College is looking for a Director of Sports Performance to manage athletic training and fitness center operations in a vibrant collegiate environment.

Posted 13 days ago

Lead and nurture the next generation of worship leaders as the Associate Worship Pastor of Next Gen at Lakepointe Church in Rockwall, TX.

Photo of the Rise User
Posted 4 days ago

Cadence Education seeks a dedicated Preschool Lead Teacher to lead a nurturing classroom for early learners in Overland Park.

An opportunity for a Board Certified Behavior Analyst (BCBA) to join a supportive ABA practice in Corona, California, delivering impactful behavioral care.

Posted 13 days ago

Heartworks Early Education seeks dedicated Infant Teachers committed to nurturing young children within a supportive and growth-oriented environment in South Burlington, VT.

Capella University invites experienced doctoral mentors in Applied Behavior Analysis to support and guide students through its innovative GuidedPath online program.

Photo of the Rise User

Coordinate academic planning and course scheduling at HGSE, supporting Harvard’s mission to advance education through effective student and faculty services.

Photo of the Rise User
Posted 4 days ago

Experienced Professional Facilitator needed on a part-time contract basis in Houston to lead sessions for a Trader Development Program within the energy sector.

Photo of the Rise User

Athletic Trainer needed for Chicago Public Schools to provide injury prevention, assessment, and rehabilitation in a supportive healthcare team environment.

Photo of the Rise User

Tutor Me Education is looking for a licensed Virtual Speech Language Pathologist to provide flexible, engaging speech therapy to California students remotely.

At Construct we work with Higher Ed and K12 institutions, companies, governments, and nonprofits to bring online programs to life - no matter the starting point, platform, time or budget. A common g...oal, to unlock opportunity for our clients thr...

25 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 26, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!