Consumer Sales Specialist

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

Our search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us as a Consumer Sales Specialist, and you won't either.

About the role:

The Consumer Sales Specialist is a key driver for fostering interest and generating sales of Convatec products and services through dialogue with customers. As an integral member of the inside sales team, you will strive to achieve and exceed sales objectives and conversion goals by engaging consumers through the execution of phone campaigns, leads and product sampling based on the identification of the consumers’ needs. In this role, you will engage customers in conversations that will help improve their quality of life. You will provide solutions that will have a positive impact and will support Convatec’s best in class portfolio of products and lines of services. You will also be responsible for providing innovative ideas and sharing consumer insights with peers, managers and the consumer marketing team.

Duties and Responsibilities:

• Execute high volume of outbound and inbound calls to follow-up on consumer samples and other leads generated by specific campaigns
• Foster interest in Convatec products through dialogue with patients. Effectively identify customer needs and present information based on needs identified
• Plan and prioritize time and sales activities to maximize opportunities to achieve revenue goals
• Meet and exceed monthly efficiency, activity and sales targets/goals
• Provide positive customer experience, life improving advice and solutions using structured approach, with goal of capturing sales
• Acquire and demonstrate high level of product knowledge and competitive product/market dynamics
• Provide campaign feedback and consumer insights to Marketing
• Effectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc.
• Be active part of team development including receiving coaching and training with colleagues on a regular basis
• Convey a positive and professional phone image
• Ensure that all customer interactions are within compliance and follows established guidelines

Principal Contacts:

• External Convatec customers, healthcare professionals, distributors, Consumer Sales and Operations Team and sales professionals
• Internal Convatec employees

Travel Requirements:

• None

Language Skills Required:

• Speaking: English
• Writing/Reading: English

Working Conditions:

• Remote

Special Factors:

• Must be reliable and dependable

About you:

You’ve worked in similar consumer/customer sales roles before, so you understand the importance of being a team player. Alongside your consumer sales experience and knowledge, you’ll bring high level communication skills to the role. A natural communicator and motivator, you’re ready to help your me+ sales team shine. And because you’re resilient, adaptable and positive in the face of change, you’ll shine here too.

As the first line for consumer sales, you will engage customers in conversations that will help improve their quality of life and will provide solutions that will have a positive impact and will support Convatec’s best in class portfolio of products and lines of services.

Qualifications/ Education:

• Associates or Bachelor’s degree preferred.
• High School Diploma/GED required.
• 1+ years of sales/customer service experience.
• Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities
• Experience in working structured and efficiently with inbound/outbound campaigns
• Proven ability to conduct structured conversations, trouble shoot and provide consumer-focused solutions

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent phone etiquette
• Competitive drive for sales achievement, with understanding of the importance of ‘caring while selling’ in the healthcare industry
• Must be patient, empathetic and possess high degree of maturity
• Strong ability to provide clear, concise medical processes and procedures along with step-by-step direction and advice
• Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience
• Results orientated and outgoing in character with a natural skill in building rapport and engaging in conversations that will lead to results
• Ability and willingness to precisely follow instructions and guidelines provided
• Strong level of compassion and empathy for ostomy end consumers
• Strong team player

Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you'll find them. Stretch your thinking, and you'll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.

This is a big step forward.

This is work that'll move you.

#LI-KM1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!