SFE Training Specialist

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

About the Role:

This role will organize and track SFE training for consistency and adherence to pre-established guidelines, including authoring software, needs assessment apps, and post-training feedback. This role will provide reports on sales enablement trends, themes, and needs and follow-up to ensure training is enhanced when needed. This role will:

• Support learning design and development for each Business Unit and country as needed.
• Streamline learning processes to support business units and the country’s needs.
• Identify sales enablement performance gaps and priorities by country and business unit and track the progress of enhancements.
• Compile monthly training reports.
• Design sales training dashboards for local SFE Training Manager Training programs and manage language translations.
• Verify training record accuracy and suggest process improvements.
• Compile Sales Force Excellence newsletters monthly.
• Support national sales meetings, new sales training, and other essential learning events to orchestrate sales enablement skill development with marketers and clinicians.

Key Duties and Responsibilities

• Needs Assessment – Continual review of sales learning needs and provide recommendations for new innovative approaches to design, update, and improve learning, knowledge transfer, and field application. Analyze needs assessment themes and prepare presentations for business units.
• Review local training designed by SFE Managers for consistency, determine core topics in each program to minimize redundancy, and ensure consistency globally.
• Provide clear project plans, timelines, and deliverables to adapt content delivery mode for maximum impact.
• Ensures all training content fully complies with the Medical Regulatory and Legal process and ConvaTec guidelines having everything approved through the appropriate channels.

Principal Contacts

• Internal – US & Europe Leadership Teams, Sales & Marketing, US Field Sales, Regulatory, other key stakeholders
• External - Vendors, Customers

Travel Requirements: Yes – 20%

Language Skills Required

• Speaking: Yes/English*

• Writing/Reading: Yes/English*

About You:

Are you ready to roll up your sleeves, dig in and support our sales team's training needs? You're a superior communicator who understands managing relationships with multi-level stakeholders. A natural project manager who manages multiple training projects and knows how to deliver despite aggressive timelines. Alongside your strong analytical skills, attention to detail, and ability to communicate data insights and assess sales training that prepares sales professionals to support their customer's needs.

Education/Qualifications:

• Bachelor's degree required; advanced degree preferred; certification in Instructional Design a plus; expertise in a business unit a plus. Passion for sales training is essential.
• 2+ years’ experience leading Field Sales training initiatives and learning and development projects using learning technologies and proven adult learning theory.
• 2+ years’ experience in medical device or healthcare services industry field sales is a plus.
• Articulate 360 authoring software expertise and learning reinforcement experience are a plus.
• Strong computer skills, including proficiencies in the entire Microsoft Suite.

Sales Capability Expertise:

• Ensures sales employees and leaders gain new skills to deliver messages that engage and resonate with customers.
• Connects with sales professionals and leaders' needs and advocates on learning solutions that optimize their ability to sell to customers.
• Remains current in advancements on various topics to provide the most effective delivery of materials, including CRM, business analytics, insights, and Showpad.
• Engages in the ongoing development of technology training to maintain content expert status.
• Partners with sales, marketing, and clinical teams to enhance their presentations.

Working Conditions:

• This position requires computer expertise to lead learning events virtually in a classroom setting.
• This position may require training room setup and repositioning in a corporate office or event meeting room location.
• Remote office environment; however, there may be requirements to work on-site training others due to COVID-19 or other factors.

Special Factors:

Occasional weekend travel before meetings and/or training.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best.
And we'll be right behind you when you do.
This is a challenge more worthwhile.
This is work that'll move you.

#LI-LM1

#LI-Remote

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!