Consumer Specialist (Contact Center)

Multi-channel contact center position dedicated to building consumer relationships and maintaining brand loyaltythrough outstanding customer service. Consumer Specialists are experts of Enfamil products, promotions andprograms, and are the frontline representative of the Enfamil brand.

You’ll succeed because...

...You have experience in diversified customer contacts; i.e phone, email, chat and social media. You have effective and efficient problem-solving skills. You can listen to, understand, review, analyze, interpret and provide solutions. Excellent writing skills and strong organizational, time management, interpersonal and computer skills are a must. You are open to feedback and coaching and can apply learnings for continuous improvement. You must have a strong desire to assist consumers with attentiveness, patience and genuine sincerity. You are a positive team player; work well with others and consider other’s perspectives to provide constructive solutions. Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment with flexibility with work schedule based on business demands is preferred. Contact center operates Mon-Fri 7a-7p and Saturday 8-4:30p CT. Late schedule and Saturday rotations are required.

You’ll love it because...

...You’ll get to drive brand awareness and build relationships to acquire and retain consumers and extend the use of Enfamil products across multiple contact channels, including social media. You will create awareness and assist in the growth of our Direct to Consumer service by providing well thought our solutions for consumers. You will have opportunity for growth and development and achieve personal and departmental performance goals.

• Vacation. We offer 4 weeks’ vacation, 9 core Holidays and 4 floating days.

• 16 weeks paid Maternity leave.

• 6 weeks paid Parental Leave

• Competitive base salaries, bonuses

• Tuition reimbursement.

#LI-Hybrid

Equality

At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.