CONTACT CENTER REPRESENTATIVE - LEVEL II - job 2 of 2

CONTACT CENTER REPRESENTATIVE - LEVEL II

Description

We are looking for a talented Contact Center Representative to join our sales and service department. This will be a 100% remote position.

In this role, you will make an impact in the following ways:

• This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision
• Document customer inquiry information within appropriate Cummins systems
• Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
• Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices
• Escalate non-routine issues, providing documentation through process
• Understands new and existing Cummins processes, systems and practices
• Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient.

Compensation and Benefits

Depending on Experience $23.00 Per Hour to $25.00 Per Hour

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SERVICE

Primary Location United States-Washington-Spokane-US, WA, Spokane, Cummins Northwest

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 8, 2023, 3:00:00 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 230005AK