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Sr. Systems Integration/ Account Management Engineer

Sr. Systems Integration/ Account Management Engineer

Employment Type: Full-Time, Experienced

Department: Information Technology


CGS is seeking a Systems Integration/ Account Management Engineer to join our team tasked with maintaining an accurate software portfolio inventory. 


CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

 

Skills and attributes for success:

-         Ability to maintain inventory records that include, but are not limited to, owner, software name, license information, and period of performance in coordination with Configuration Management practices. 

-         Ability to ensure that software is identified, controlled, and properly cared for throughout its lifecycle. 

-         Ability to avoid unnecessary asset purchases by promoting software functionality analysis/ comparisons to avoid duplicative software. 

-         Ability to avoid over-deployment of software. 

-         Ability to ensure software is accepted and licensed. 

-         Ability to properly plan for the renewal of software licenses in support of the Program's Configuration Management practices.

-         Ability to apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking assets within the Configuration Management.

-         Database (CMDB) throughout their cycle.

-         Ability to support the management of the CMDB and that the content contained is accurate. 

-         Ability to support the configuration management practices of identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMBD.

-         Ability to manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with. 

-         Ability to support the lifecycle management of hardware and software until their retirement.

-         Ability to generate and distribute various reports, including compliance reports on current assets and GIs and their status.

-         Ability to perform verification and audit CMDB content.

-         Ability to verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and track them.

-         Ability to manage activities concerning license compliance audits to be able to answer requests from software editors effectively. 

-         Ability to ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously. 

-         Ability to design processes relating to software and hardware asset management, execute, and enhance them.

-         Ability to establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management.

-         Ability to take part in other ITSM processes, or as required perform as a backup to maintain operational activities. 

-         Ability to create and execute governance and strategic asset management functions. 

-         Ability to perform research on industry best practices and incorporate it with organizational practices.


Qualifications:

-         Bachelor's degree or 8 years of work or equivalent experience.

-         Have a firm understanding and practice experience with ITIL and configuration. management best practices. 

-         Have a firm understanding and practice experience with managing and maintaining a software library to include SLAs and warranties. 

-         Be comfortable and have experience working with various software vendors and vendor licensing models. 


Ideally, you will also have:

-         Project Management experience or support experience.

 

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


We care about our employees. Therefore, we offer a comprehensive benefits package.

-         Health, Dental, and Vision

-         Life Insurance

-         401k

-         Flexible Spending Account (Health, Dependent Care, and Commuter)

-         Paid Time Off and Observance of State/Federal Holidays


Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Join our team and become part of government innovation!


Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/


For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com


$145,117 - $209,614 a year

Average salary estimate

$177365.5 / YEARLY (est.)
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$145117K
$209614K

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What You Should Know About Sr. Systems Integration/ Account Management Engineer, Contact Government Services, LLC

Are you a detail-oriented professional with a knack for systems integration and account management? CGS is looking for a passionate Sr. Systems Integration/ Account Management Engineer to join our innovative team! In this full-time role, you will manage the software portfolio inventory and contribute to dynamic government solutions using cutting-edge technology. We believe in collaboration and anticipating the needs of others, creating a supportive environment that fosters professional growth. You’ll handle software asset management lifecycle, ensuring compliance and efficiency in processes while avoiding unnecessary costs through effective functionality analysis. Compiling compliance reports and maintaining CMDB records are just some of your key responsibilities. At CGS, we prioritize honesty, professionalism, and quality, and we are proud to offer competitive benefits to support our team. If you’re excited about making an impact in government innovation and have experience with ITIL best practices, we want to hear from you!

Frequently Asked Questions (FAQs) for Sr. Systems Integration/ Account Management Engineer Role at Contact Government Services, LLC
What is the role of a Sr. Systems Integration/ Account Management Engineer at CGS?

The Sr. Systems Integration/ Account Management Engineer at CGS is responsible for maintaining accurate software inventory records, overseeing the software lifecycle management, ensuring compliance, and optimizing asset usage to prevent unnecessary costs.

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What qualifications do you need for the Sr. Systems Integration/ Account Management Engineer position at CGS?

To qualify for the Sr. Systems Integration/ Account Management Engineer role at CGS, candidates should have a Bachelor's degree or equivalent experience, along with expertise in ITIL practices and software library management.

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What type of work environment can I expect at CGS as a Sr. Systems Integration/ Account Management Engineer?

CGS fosters a collaborative and supportive work environment, encouraging professional growth through learning opportunities and teamwork to solve complex government challenges.

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How does CGS support its employees in the Sr. Systems Integration/ Account Management Engineer role?

CGS offers a comprehensive benefits package including health coverage, retirement plans, paid time off, and professional development opportunities to ensure employees feel valued and supported.

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What are the primary responsibilities of a Sr. Systems Integration/ Account Management Engineer?

The primary responsibilities include managing software inventory, ensuring compliance with licenses, generating reports on asset status, and continuously improving asset management strategies within the organization.

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Can you describe the team culture at CGS for the Sr. Systems Integration/ Account Management Engineer?

The team culture at CGS is characterized by collaboration, innovation, and a shared commitment to excellence in public service, where every employee’s contribution is respected and valued.

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What are the typical career progression opportunities for a Sr. Systems Integration/ Account Management Engineer at CGS?

Career progression for a Sr. Systems Integration/ Account Management Engineer at CGS could lead to advanced roles in project management, lead engineering positions, or specialized areas in IT asset management.

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Common Interview Questions for Sr. Systems Integration/ Account Management Engineer
What experience do you have with managing software portfolios?

When answering, focus on specific examples of your previous roles where you maintained software inventories, identified licensing needs, and ensured compliance with vendor contracts.

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How do you approach the lifecycle management of software assets?

Discuss your understanding of the stages of software lifecycle management, emphasizing your experience in planning, monitoring, renewing licenses, and retiring software when it's no longer needed.

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Can you explain ITIL best practices and how they apply to asset management?

Provide an overview of ITIL principles related to asset management, and give examples of how you've implemented these practices in your previous roles, thereby improving efficiency.

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What strategies do you use to avoid over-deployment of software?

Discuss your approach to software functionality analysis and comparisons to prevent unnecessary asset purchases, and provide examples from past experiences.

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How do you ensure the accuracy of CMDB content?

Share your methods for verifying inventory data, conducting audits, and collaborating with team members to keep the CMDB updated and accurate.

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Describe a time when you improved a process within asset management.

Use the STAR method to explain a specific situation where you identified inefficiencies, implemented changes, and measured the outcomes of those improvements.

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What experience do you have with compliance reporting?

Detail your experience in generating compliance reports, what metrics you tracked, and how your findings influenced decision-making regarding software assets.

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How do you stay up-to-date with industry best practices in asset management?

Express your commitment to continuous learning through industry research, attending webinars, or participating in professional networks related to IT asset management.

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How do you handle stakeholder requests regarding license compliance audits?

Describe your approach to effectively organizing communication, gathering necessary documentation, and responding promptly to ensure compliance and client satisfaction.

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What tools or software have you used for asset management and inventory tracking?

Mention specific asset management tools you have experience with and explain how you utilized them in your previous roles for tracking and management.

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Full-time, on-site
DATE POSTED
November 26, 2024

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