Content Management & Optimization Analyst II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Content Management & Optimization Analyst II to join our team.

The Content Management & Optimization Analyst II supports the Knowledge Management’s strategy by creating and updating content for all support levels and formats of knowledge. Additionally, optimizing the self-service content and user search results to support the effective use of Natural Language Processing, Natural Language Understanding, and machine learning-based search and AI chat interact.

Ability to create and design user workflows for interactive storytelling and conversational AI chat

Proven ability to quickly learn and understand complex topics

Create and optimize knowledgebase content and identify content that fits best in the AI chat tool vs. the cognitive search tool

Understanding of the NLP/NLU and machine learning systems and interactive AI chat

Determine what action needs to be taken based on what the user’s experience

Our benefits include:

Health Insurance (Medical, Dental, Vision)

Basic Life/AD&D

Employee Assistance Program

Paid Holidays

Paid Time Off

401(k)

FSA/HSA Pre-Tax Benefits

Discounts

Life/Disability Plans

Compensation: $19/hr - $21/hr

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.