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Job details

Customer Success Manager

Contentful is seeking a Customer Success Manager to enhance customer satisfaction and retention by advocating for client needs and ensuring successful outcomes.

Skills

  • Customer-facing experience
  • Sales and performance goal achievement
  • Cross-functional team collaboration
  • Technical proficiency in content management tools

Responsibilities

  • Build and maintain relationships with enterprise accounts
  • Monitor new customers to ensure value expectations are met
  • Drive product adoption and customer satisfaction
  • Conduct regular customer Business Reviews
  • Identify and mitigate risks within customer accounts
  • Lead renewal discussions and negotiate contracts
  • Translate customer insights into actionable feedback

Education

  • College / University Degree preferred

Benefits

  • Comprehensive healthcare package
  • Stock Options
  • Generous paid time off
  • Annual education budget
  • Wellbeing stipend
To read the complete job description, please click on the ‘Apply’ button
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CEO of Contentful
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Steve Sloan
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We believe that content is more than just words on a webpage; it molds digital interactions and fuels business success. Contentful helps organizations unlock the business value of their content and compose it into new digital experiences with a pl...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$120,000/yr - $131,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 20, 2024

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