Job details

Customer Success Manager

Contentful is seeking a Customer Success Manager to enhance customer satisfaction and retention by advocating for client needs and ensuring successful outcomes.

Skills

Customer-facing experience
Sales and performance goal achievement
Cross-functional team collaboration
Technical proficiency in content management tools

Responsibilities

Build and maintain relationships with enterprise accounts
Monitor new customers to ensure value expectations are met
Drive product adoption and customer satisfaction
Conduct regular customer Business Reviews
Identify and mitigate risks within customer accounts
Lead renewal discussions and negotiate contracts
Translate customer insights into actionable feedback

Education

College / University Degree preferred

Benefits

Comprehensive healthcare package
Stock Options
Generous paid time off
Annual education budget
Wellbeing stipend

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CEO of Contentful

Steve Sloan

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By Contentful

We believe that content is more than just words on a webpage; it molds digital interactions and fuels business success. Contentful helps organizations unlock the business value of their content and compose it into new digital experiences with a pl...

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