Director, Change Management
What is Contentstack?
Learn more at www.contentstack.com.
Who Are We?
At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
What are we looking for?
The Director, Change Management will be responsible for building and leading Contentstack’s change management function, ensuring customers successfully transition from legacy CMS platforms to a composable architecture. This role will develop frameworks, training programs, and strategic initiatives to drive adoption, reduce resistance, and maximize customer success. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! Here's what you'll be doing:
- Develop and lead the Change Navigator program, refining its methodology and expanding its impact.
- Create structured change management frameworks that address people, process, and technology challenges.
- Work closely with customers to assess readiness, define success metrics, and guide them through transformation.
- Develop training programs in partnership with Contentstack Academy to upskill customer teams.
- Collaborate with Sales, Customer Success, and Product teams to ensure seamless customer transitions.
- Build internal advocacy programs to help customers drive change within their organizations.
- Measure and report on change management success, including adoption rates, time-to-value, and business impact.
What really gets us excited about you?
- 8+ years of experience in change management, digital transformation, or enterprise consulting.
- 15+ years of overall experience in B2B, SaaS.
- You have a strong understanding of composable architecture, MACH principles, and headless CMS.
- You have experience leading large-scale CMS migrations (e.g., AEM to Contentstack).
- You have a proven ability to align executive stakeholders and drive organizational change.
- You possess excellent communication, facilitation, and leadership skills.
- Some travel excites you
Base salary for this role ranges from $215,000 - $235,000 based on skillset and experience
What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
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At Contentstack, we're on a mission to enhance digital experiences, and we're looking for a passionate Director of Change Management to join our remote team in the U.S. This isn’t just another job; it’s an opportunity to lead change and innovation within our organization and for our esteemed customers. As the Director of Change Management, you will spearhead our efforts to transition customers from legacy content management systems to our cutting-edge composable architecture. You will develop and implement structured frameworks and training programs that empower organizations to embrace change and thrive in a competitive digital landscape. If you're someone who thrives in a fast-paced environment, enjoys collaborating with various teams, and is dedicated to customer success, you’ll find this role incredibly fulfilling. You'll be at the forefront of refining our Change Navigator program, identifying customer readiness, creating impactful training modules, and advocating for our customers to ensure their internal teams are aligned for success. At Contentstack, we believe in fostering a vibrant and inclusive company culture where every voice matters, and there’s always room for creativity and personal growth. If you're ready to lead with impact and truly make a difference, we want to hear from you!
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