Continued Care Specialist, Remote

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.

Description:

Responds to requests of former patients, physicians, hospital staff and guests for health information while preserving the confidentiality of patient's protected health information. Performs quality assessment reviews on release of health information for proper, complete, and accurate disclosure by meticulously checking for all required components of requests received. Answers phone calls and provides information adhering to hospital Disclosure of Medical Record Information policy and State and Federal law and HIPAA regulations while providing exemplary customer service. Works as a team to meet Release of Information and department goals. Estimated pay range for this position is $15.00 - $18.15 / hour depending on experience.

Qualifications:

Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Knowledge of medical terminology, clinical chart format and computer skills. Ability to work in a highly-focused customer service oriented setting with high volume telephone experience. .Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, must be attentive to fine details and be a high volume performer with exceptional organizational skills. Excellent computer proficiency (MS Office – Word, Excel and Outlook). Requires typing of 30 wpm and computer competency test. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to multitask and work independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Minimum Required Experience: