Continuous Improvement Specialist

This is a unique opportunity to join a new team focused on driving Continuous Improvement in our Global courier operations and support teams. Working across the entire delivery network in five countries, the chosen candidate will identify areas of improvement from a quality and operational efficiency perspective, and standardise processes through the implementation of Lean and other CI methodologies. This role will drive impact through accelerated resolution times for couriers, fewer inbound inquiries from couriers to the courier operations teams, and instilling a continuous improvement mindset in all courier-facing teams. You are passionate about lean principles and naturally take a data driven approach to deliver tangible impact. Being a strong executor, you are able to prioritise execution, taking into consideration the key factors in our fast-paced, competitive environment.

What’s On Your Plate:

• Develop and deliver continuous improvement initiatives across all courier experience and courier support touchpoints, ensuring ongoing measurement and impact to couriers and team members

• Improve the experience of our couriers, customers and restaurant partners across our global markets and drive tangible business impact

• Analyse, quantify and articulate areas of opportunity and adopt a test and learn culture for new initiatives to quickly establish feasibility for scaling across markets

• Drive a globalised and aligned approach while adapting for local needs

• Work closely with key stakeholders including our markets and other global functions to ensure compliance and local regulations are adhered to

• Prepare and implement process changes and monitor operational impact and quality, collaborating with the QA and Training team to ensure the successful implementation of these process changes

• Clearly present and communicate plans and proposal to key stakeholders including Delco management

Can you deliver? Here are the skills and experience we need from you:

• Proven track record of delivering tangible operational improvements

• 2 - 4 years of experience in lean/continuous improvement principles and driving cultural change

• Adept at business analysis and project implementation

• Solid and creative problem-solving skills with a self-starter attitude, and willingness to immerse oneself in new challenges and opportunities

• Solid analytical thinking and data-driven approach

• Exceptional stakeholder management skills, able to deliver complex work through other colleagues and functions

• Strong communication skills to effectively communicate plans and impact to key stakeholders

• Strong team player - able to gain trust, respect and confidence quickly and effectively

• Independent thinker, proactive problem solver, able to see the big picture, and think “one step ahead”

• Ability to thrive in a highly ambiguous environment

Why work at Skip?
Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected. In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

#LI-MO1